Open to opportunities

Michael Peralta

@michaelperalta1

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Experienced customer-focused professional with operations and quality expertise.

Dominican Republic

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What I'm looking for

I seek roles where I can apply operations, customer service, and quality-analysis skills to improve processes, contribute ideas, and grow professionally in a collaborative environment.

I am an operations-minded professional with hands-on experience in customer service, real-time activity monitoring, warehouse management, and quality analysis. I have supported international startups and financial services environments, delivering data-driven reports and improving partner quality standards.

As a former general manager, I delegated responsibilities, supervised warehouse and dispatch operations, and managed supplier and customer interactions for an office-supplies business. I also provided virtual and telephone assistance for credit card payment services and startup clients, and I negotiated with international creditors to resolve debts.

I bring strong Microsoft Office skills, advanced English, native Spanish, a proactive mindset, and a demonstrated ability to learn quickly and create concise, actionable reports that support operational improvements and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Negotiator / Sales Representative

Broadway Support Services

Jun 2023 - Aug 2025 (2 years 2 months)

Acquired clients and negotiated with U.S. creditors to resolve outstanding debts, introducing clients to debt relief services and closing agreements that improved client financial positions.

Negotiation Sales Client Acquisition Account Management Relationship Building Financial Services

Associate / Quality Analyst

Hire Horatio RD

Aug 2021 - Apr 2023 (1 year 8 months)

Provided virtual client assistance for an international startup and created data-driven reports to track associate performance and improve partner quality standards.

Quality Assurance Reporting Remote Support Performance Tracking Data Analysis client support Process Improvement Documentation

General Manager

Suplimmax Milenium S.R.L.

Mar 2017 - Aug 2021 (4 years 5 months)

Managed warehouse and dispatch operations, delegated responsibilities to team members, and coordinated with customers and suppliers to drive sales across a broad catalog of office supplies.

Operations Management Warehouse Management Team Leadership Inventory Control Dispatch Coordination Sales Customer Service

Customer Service Representative

Vimenca

Apr 2019 - Apr 2020 (1 year)

Provided telephone and virtual assistance for credit card payment services and monitored real-time activities in the operations center to ensure timely reporting and issue resolution.

Customer Service Call Center Operations Monitoring Reporting CRM Data Entry