Joe Méndez

I am a quality assurance specialist with multi-year experience in QA and customer service roles. I have worked across teams to ensure service quality and compliance in contact center and QA environments.

From 2019 to 2023 I served in quality assurance at Aventus, and previously I worked in QA at Newtech and as a customer service representative at Alorica. These roles sharpened my attention to detail and my ability to evaluate and improve service delivery.

I bring strong bilingual communication skills in Spanish and English, which support clear reporting, coaching, and stakeholder collaboration. I am accustomed to using feedback and metrics to drive performance improvements.

I am committed to delivering consistent quality, enhancing customer experiences, and contributing to teams that value continuous improvement and measurable results.