Open to opportunities

Jose Lisandro Silverio Hidalgo

@joselisandrosilverio

Message

Detail-oriented QA professional with strong customer service experience.

Dominican Republic

Message

What I'm looking for

I seek a role that values quality and customer satisfaction, with opportunities for growth.

With a solid background in quality assurance and customer service, I am dedicated to ensuring client satisfaction and optimizing processes. My experience spans various roles, including QA management and production supervision, where I have honed my skills in multitasking and reporting. I am committed to delivering high-quality results and improving operational efficiency.

Throughout my career, I have successfully managed quality audits and produced detailed reports that inform management decisions. My ability to communicate effectively and lead teams has allowed me to coach agents and ensure that metrics are consistently met. I thrive in fast-paced environments and am always looking for ways to enhance the quality of products and services.

Experience

Work history, roles, and key accomplishments

Plant Supervisor

TabaDom

Oct 2021 - Dec 2022 (1 year 2 months)

Supervised production planning and inventory management, ensuring quality standards were met. Prepared detailed reports on production, inventory, and scrap for management review. Focused on maintaining high customer satisfaction through effective quality audits.

Production Management Inventory Management Audit Reporting Customer Satisfaction

Production Assistant

RSL - Blunt

Jan 2021 - Oct 2021 (9 months)

Assisted in production processes by reporting daily metrics on production, scrap, and inventory. Evaluated product costs and ensured quality of final products using SAP.

SAP Quality Control Inventory Management

Senior Team Lead

Telecom Networks Outsourcing

Jan 2020 - Jan 2021 (1 year)

Led a team in customer service, ensuring performance metrics were met. Coached and trained agents while reporting on production and quality daily. Managed workflow processes to enhance team efficiency.

Team Leadership Coaching Customer Service Performance Metrics Workflow Management

Customer Service Representative

SPI - Sewn Products

Sep 2019 - Jan 2020 (4 months)

Provided customer support by assisting with order placement and payment issues. Escalated situations as necessary and helped design jewelry for special events.

Customer Support Order Management Design Assistance Communication Skills