@estelajaime
Sales Specialist at Broadway Support Services who handled omnichannel sales, resolved billing disputes, and exceeded sales targets.
Dominican RepublicAt Broadway Support Services, I handled high-volume customer support and sales inquiries across channels, upsold tailored products, and resolved billing disputes while exceeding sales targets and SLA metrics.
Previously, at Hire Horatio, I led live chat and email support teams, conducted QA audits, and coached agents on KPI performance. My experience also includes recruitment and onboarding support at CMax Solutions and technical support at Alorica.
Work history, roles, and key accomplishments
Broadway Support Services
Jun 2025 - Aug 2026 (1 year 2 months)
Managed high-volume omnichannel support and sales inquiries to resolve customer issues and drive revenue growth. Upsold tailored products, closed sales, and resolved billing disputes while exceeding sales targets and SLA metrics.
CMax Solutions
Nov 2023 - Mar 2025 (1 year 4 months)
Managed end-to-end HR support by screening candidates, scheduling interview pipelines, ensuring compliance through documentation review, and optimizing high-volume recruitment and onboarding workflows.
Hire Horatio
Jun 2021 - Oct 2023 (2 years 4 months)
Led international live chat and email support teams while performing systematic QA audits, coaching agents to boost KPI performance, monitoring core metrics (CSAT and response times), and managing complex customer escalations.
Alorica
Oct 2019 - Jan 2021 (1 year 3 months)
Managed inbound technical support phone inquiries for a high-volume call queue. Troubleshot complex technical issues and provided actionable step-by-step resolution guidelines.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Completed high school education at Instituto Politecnico de Haina in the Dominican Republic.
Software and tools used professionally
Dominican RepublicYou can contact Estela and 90k+ other talented remote workers on Himalayas.
Message EstelaSign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Join the remote work revolution
Himalayas is the best remote job board. Join over 250,000+ job seekers finding remote jobs at top companies worldwide.
Cinthia Dariles
Bot Management Supervisor, Outplex
Yepherni Alanna Frias hernandez
Quality Specialist, HireHoratio
Jazmin Mejia
User Support Lead, Collectibles.com
Christian Mejia
Customer Service Manager, Packnwood
Michael Peralta
Negotiator / Sales Representative, Broadway Support Services
jose miguel rojas guzman
Customer Support, Broadway Support Services / National Debt Relief
Natalhi Miranda
Email Support Specialist, Outplex Call Center
Astrid Sprouse
Supervisor, Teleperformance
Kiara Camilo
Client Service Team Lead, Hire Horatio
Cristian De La Cruz
Technical Support Operations Specialist, ModSquad