Carlos Mejia

I've built more than 10 years of call center operations experience across Concentrix and Alorica, progressing from Quality Analyst to Quality Assurance Team Manager. I lead quality monitoring, coaching, performance evaluation, customer support, and scheduling operations to support service-level goals.

At Alorica, I trained and mentored customer service teams on quality standards and best practices. I also volunteer with Fundación Frutos de Esperanza, where I helped increase social media engagement by 30% and supported annual charity galas.