Open to opportunities

Olugbemi Yemisi

@olugbemiyemisi

Message

Customer service professional driving improved satisfaction and efficiency.

Nigeria

Message

What I'm looking for

I seek a remote or hybrid customer support role where I can improve satisfaction and efficiency using CRM and AI tools, mentor colleagues, and grow into expanded support or client-success responsibilities.

I am an enthusiastic, detail-oriented customer service professional with three years of experience in high-volume call centers and remote virtual assistant roles, known for delivering five-star service with professionalism and personality.

I have a proven track record of improving customer satisfaction by 35%, reducing average call handling time by 1.5 minutes, and consistently exceeding KPIs by 20–30% through process improvements, empathetic communication, and efficient use of tools like Calendly, Zendesk, Salesforce and AI assistants.

I thrive in fast-paced environments, mentor new hires, and bring reliability, integrity, and a growth mindset to teams seeking to boost customer experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Bright Solutions Call Center

Mar 2022 - Present (4 years 3 months)

Managed inbound/outbound calls and scheduled appointments using Calendly, improving efficiency by 30% and maintaining a 95% customer satisfaction rate through empathetic, accurate support.

Calendly Zendesk Customer Support Scheduling CRM Empathetic Process Improvement

Virtual Customer Support Specialist

Global Virtual Assistants

Jun 2021 - Feb 2022 (8 months)

Provided remote call management and client message handling, used AI tools to automate responses and maintained zero data entry errors over 9 months while improving response efficiency.

ChatGpt Zendesk Remote Support Client Communication CRM

Call Center Agent

Sunshine Communications

Jan 2020 - May 2021 (1 year 4 months)

Handled 50+ calls daily and documented 500+ customer interactions weekly in Salesforce with 99% accuracy, achieving top 10% performance ranking and multiple Employee of the Month awards.

Salesforce CRM Multitasking Quality Assurance Documentation