Yemi kindness

I’m a customer-focused professional with 1+ year of multi-channel customer service experience, built around calm communication, fast resolution, and strong documentation. I support customers through phone, email, chat, and in-person interactions, always aiming to turn concerns into confident, positive outcomes.

In my current role at Animalia Farm Services, I handle daily customer inquiries, resolve complaints, and assist customers with product selection and purchase decisions. I’ve helped 20+ customers per day, escalated complex cases appropriately, and followed through until full resolution, while keeping detailed case outcomes in spreadsheets.

I also work remotely as an Academic Writer & Client Support professional, managing communications with 40+ clients via email and messaging. I track requests, feedback, and deadlines using Google Workspace and Microsoft Office, maintain structured case management with zero missed deadlines, and persist on unresolved issues until satisfactory results are achieved.

Beyond support, I have experience in freelance client relations and marketing, handling post-sale customer queries and ensuring satisfaction through direct messaging. I bring attention to detail, problem-solving, and emotional intelligence to every interaction—ready to deliver reliable service and help teams maintain high customer trust.