At Verisca Technology Limited, I reviewed 40+ written customer responses a day for accuracy, tone, helpfulness, and whether they answered the question. I rewrote unclear replies, gave colleagues written feedback, and reported recurring issues to help reduce repeat contacts.
At Arktech Designs International, I was the first point of contact for 20+ daily enquiries across phone, email, and messaging. I managed a portfolio of 15+ clients, resolved most enquiries at first contact, and kept accurate records so customers didn't have to repeat themselves.
