James Moccia
@jamesmoccia
Customer experience and success leader driving cloud and AI adoption.
United StatesWhat I'm looking for
I am a customer experience and success leader focused on guiding enterprise clients through cloud modernization, AI transformation, and strategic change.
At Microsoft, I led major commercial deals, including a $70 million MACC + Unified Support sale, consistently achieved 100% positive CSAT, and drove Unified Support contract growth across the Northeast by 10–20% year over year.
I created and executed customer AI adoption plans that resulted in sales such as 500 seats of M365 Copilot, and I have driven operational improvements through Delivery Excellence, team mentorship, and modernized communications and CRM processes.
I seek to empower teams through clear communication, operational excellence, and a people-first leadership approach to deliver measurable business outcomes and elevated customer experiences.
Experience
Work history, roles, and key accomplishments
Sold a $70M MACC + Unified Support deal and upsold proactive services while growing Northeast Unified Support contracts 10–20% YoY and achieving 100% positive CSAT; led Delivery Excellence and employee morale initiatives.
Drove revenue and customer experience via data-driven initiatives (BOPIS improvements, upsell coaching) and built teams through cloud services training, mentorship, and leadership development.
Sales Specialist
Best Buy
Apr 2013 - Apr 2014 (1 year)
Top-performing sales associate with consistent top-three rankings and multiple customer and sales awards following successful completion of sales induction training.
Education
Degrees, certifications, and relevant coursework
Ocean County College
Associate of Science, Communications
2008 - 2011
Completed an Associate of Science in Communications with coursework supporting customer success and program management skills.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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