AKAziz Karawa
@azizkarawa
Dynamic customer success leader with 19+ years of experience.
United StatesWhat I'm looking for
With over 19 years of experience in customer success, I am a dynamic and results-driven leader dedicated to driving team performance and implementing innovative solutions. My career has been marked by a track record of excellence, earning multiple accolades including the Distinguished Achievement and Service Group Awards. I excel at fostering collaboration, improving processes, and delivering exceptional service to both clients and internal stakeholders.
Currently, I lead efforts at the National Library of Medicine to align internal stakeholders in establishing property accountability and compliance. My previous role at Microsoft involved overseeing the end-to-end inventory process, where I achieved the highest sales performance and led a team to exceed inventory standards. I am passionate about mentoring and guiding teams to success, ensuring that we not only meet but exceed expectations.
Experience
Work history, roles, and key accomplishments
Property Custodial Officer
National Library of Medicine
Jan 2016 - Present (9 years 5 months)
Led efforts to align internal stakeholders, including other end users, property custodial officers, and IT personnel, in establishing property accountability and compliance with the National Institutes of Health's guidelines. Responsible and accountable for compliance for all NLM employees.
Product Advisor and Inventory Control Expert
Microsoft
Jan 2011 - Dec 2016 (5 years 11 months)
Oversaw the end-to-end inventory process, including receipt, stocking, display, cycle count, and surplus, achieving a 0.0198 shrink rating. Led a team of inventory control experts, providing guidance, training, and subject matter development to exceed inventory standards set by Microsoft Corporation.
Product Specialist
Apple Incorporated
Jan 2011 - Dec 2011 (11 months)
Achieved the highest sales performance for Q1, 2011, and cultivated relationships with consumers and users through face-to-face engagement, training, and special events to establish brand loyalty. Implemented established recruitment and onboarding strategies to foster immersion of new hires into the Apple culture.
Information Services Shift Supervisor
George Mason University
Jan 2006 - Dec 2010 (4 years 11 months)
Provided supervisory leadership, customer service implementation, information management, and training.
Education
Degrees, certifications, and relevant coursework
GUGeorge Mason University
Bachelor of Arts, Communication
Studied Communication at George Mason University. Gained knowledge in various aspects of communication.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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