Open to opportunities

Yeliany Garrido

@yelianygarrido

Message

Customer service representative at Bruschi Boat Rental managing charter bookings and resolving customer issues.

Venezuela

Message

What I'm looking for

I'm looking for a remote Customer Support or Data Operations role where accuracy, clear English communication, and fast learning matter.

At Bruschi Boat Rental, I handle customer inquiries in English and Spanish and manage charter bookings across Viator / Tripadvisor Experiences, FareHarbor, and internal platforms. I coordinate booking details and help resolve changes and special requests so confirmed charters depart as booked.

At Tellex Group, I processed incoming files and checked records for errors, duplicates, and inconsistencies before they reached downstream teams. I also provide virtual assistance and create digital design assets for independent clients, using tools including Canva, Figma, Photoshop, and Illustrator.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Bruschi Boat Rental

May 2026 - Present (5 months)

Handle 15+ customer inquiries daily by phone and messaging in English and Spanish, meeting an under-5-minute first-response target. Manage 50–70 charter bookings per month across Viator, Tripadvisor Experiences, FareHarbor and internal platforms, keeping all synchronized to prevent double bookings.

Customer Service Booking Management Viator TripAdvisor Experiences FareHarbor CRM Quoting Upselling English Spanish

Current

Freelance Digital Design & Virtual Assistance

Current

Independent Clients

Jan 2024 - Present (2 years 9 months)

Produce social media graphics, flyers and brand assets in Canva, Figma, Photoshop and Illustrator for 5 recurring small-business clients. Provide virtual assistance including inbox and calendar handling, document formatting and basic technical support.

Canva Figma Photoshop Illustrator Virtual Assistant Inbox Management Calendar Management Document Formatting Technical Support

Data Entry Operator

Tellex Group

Feb 2026 - May 2026 (3 months)

Processed 20+ files per day into internal databases and management systems, keeping daily throughput on schedule. Audited incoming data for errors, duplicates and inconsistencies, correcting them before records reached downstream teams.

Data Entry Data Cleaning Data Validation Spreadsheets Digital Forms Trackings Documentation Teamwork