I am looking for a long-term remote role where I can leverage my IT support and technical assistance skills to optimize daily operations. I thrive in environments that value autonomy, clear communication, and structured workflows. My goal is to handle data management and troubleshooting efficiently, ensuring a flawless digital infrastructure for growing teams.
Looking for a job
Ricardo Serra
@ricardoserra
Detail-oriented Technical Assistant & IT Support Specialist. Experienced in remote system operations, data auditing, and administrative workflows.
VenezuelaWhat I'm looking for
I am a detail-oriented Technical Virtual Assistant and IT Support Specialist with a solid background in managing digital business operations, data auditing, and remote technical systems. As a final-semester Computer Science student, I leverage a strong logical and analytical approach to optimize administrative workflows, organize digital files from scratch, and handle spreadsheet management with high precision.
Throughout my career, I have successfully coordinated logistics, managed inventory control, and provided efficient remote troubleshooting via tools like AnyDesk and Google Workspace for fast-paced teams. My achievements include co-founding and structuring the complete digital operations workflow for a startup, as well as maintaining a 100% up-to-date equipment and technical documentation fleet across multiple workstations with zero on-site escalations. I operate with full autonomy, prioritizing tasks effectively to ensure seamless operations for small businesses and entrepreneurs.
Experience
Work history, roles, and key accomplishments
FC
Customer Service Representative
Ferretería EPA, C.A.
Sep 2025 - Oct 2025 (1 month)
Delivered personalized customer service by matching recommendations to client needs and preferences. Managed point-of-sale operations and daily cash/electronic payment reconciliation with full accuracy.
CC
IT Support Assistant
Constructora Graditoca, C.A.
Sep 2023 - Mar 2025 (1 year 6 months)
Provided remote IT and administrative support via AnyDesk across multiple workstations, resolving issues with zero on-site escalations. Managed equipment inventory and maintenance records in Google Sheets and standardized device setup processes to reduce task turnaround time.
VE
Co-Founder & Ops Lead
Velaris
Jan 2023 - Jan 2024 (1 year)
Co-founded a beauty and makeup startup and built its digital and administrative operations from scratch, including client coordination and order workflows. Led logistics and partner communications and designed a reservation/booking workflow system using structured process planning.
Education
Degrees, certifications, and relevant coursework
IA
Instituto Universitario de Tecnología de Administración
TSU en Informática, Informática
2024 -
Finalizing the 6th semester of the TSU in Informática at Instituto Universitario de Tecnología de Administración (IUTA).
UI
U.E. Nuestra Señora de Lourdes I
Bachiller en Ciencias, Sciences
Completed Bachiller en Ciencias (High School Diploma, Science Track) in July 2023.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
VenezuelaAuthorized to work in
Salary expectations
6k-9k USD
Job categories
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