At Traeger, I support customers and dealers with orders, returns, warranty inquiries, credits, billing questions, shipping, and account issues. I manage cases from the initial inquiry through resolution and coordinate with Finance, Warranty, and Logistics when requests need cross-team support.
Previously, at CSS Corp / Seagate, I provided technical support for external and internal hard drives, troubleshooting customer and product issues. I also provided floor support and supported training activities.
At GDS Solutions, I supported internet circuit issues through a ticketing system and used Salesforce to document and manage tickets. Earlier, at Teleperformance, I provided transcription and captioning services.
