Open to opportunities

Yücel Kayabaşı

@ycelkayaba

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Experienced Quality Assurance Coordinator with expertise in AI systems.

Turkey

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can leverage my expertise in AI and quality assurance to drive impactful solutions.

I am an experienced Quality Assurance Coordinator with a strong background in evaluating AI systems and implementing efficient quality frameworks. My specialization in prompt engineering and systematic analysis of LLM capabilities has enabled me to automate QA processes effectively, optimizing chatbot response systems and leveraging data analysis for performance enhancement.

Throughout my career, I have demonstrated the ability to bridge technical and operational requirements while maintaining high-quality standards in fast-paced environments. At a top cryptocurrency exchange, I developed and implemented quality assurance frameworks that significantly improved response times and created predictive models for resource allocation. My passion for continuous improvement drives me to explore emerging technologies, particularly in AI and automation.

Experience

Work history, roles, and key accomplishments

Quality Assurance Coordinator

Top Cryptocurrency Exchange

Oct 2021 - Apr 2024 (2 years 6 months)

Experienced Quality Assurance Coordinator with expertise in evaluating AI systems and implementing quality frameworks. Developed automated QA processes and optimized chatbot response systems, enhancing performance through data analysis.

Quality Assurance Automation Data Analysis Tableau SQL Technical Documentation Process Optimization

Client Engagement Specialist

Top Cryptocurrency Exchange

Oct 2021 - Nov 2021 (1 month)

Achieved a 97% CSAT rating through excellent client relationship management and handling complex technical inquiries related to cryptocurrency trading.

Client Relationship Management Technical Support Customer Satisfaction Communication Skills

Community Translator and LQA Reviewer

RWS Moravia

Jan 2018 - Feb 2021 (3 years 1 month)

Managed technical translation projects, ensuring accuracy in Turkish-English translations and validating technical documentation for developer platforms.

Technical Translation Quality Assurance Turkish English Translation Project Management Communication Skills

Cabin Attendant

SunExpress

Jul 2013 - Mar 2016 (2 years 8 months)

Managed safety and service procedures while ensuring exceptional customer experience in high-pressure situations, coordinating with multinational crew members.

Customer Service Multinational Coordination Communication Skills Teamwork

Founder

Cevirico

Jul 2010 - Jul 2013 (3 years)

Established a translation services company specializing in technical and business documentation, managing client relationships and quality assurance processes.

Translation Client Management Quality Assurance Project Management Business Documents Communication Skills