SUSoykan Unbay
@soykanunbay
Experienced quality analyst with a strong background in content moderation.
TurkeyWhat I'm looking for
I am a dedicated professional with extensive experience in quality analysis and content moderation across various platforms, including TikTok and Facebook. My journey began in Istanbul, where I developed a passion for languages and communication, leading me to work in diverse roles across Europe. I have honed my skills in project management, customer relations, and data analysis, which have been instrumental in my career growth.
Throughout my career, I have successfully managed teams, conducted root cause analyses, and provided actionable insights to improve content quality and operational efficiency. My ability to communicate effectively in Turkish, English, and Russian has allowed me to build strong relationships with clients and colleagues alike. I am particularly proud of my contributions to enhancing moderation policies and ensuring compliance with local regulations.
As I continue to grow professionally, I am eager to leverage my skills in a challenging environment that values innovation and collaboration. I am passionate about building productive relationships and contributing to a team that prioritizes quality and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Quality Analyst
TikTok
Nov 2021 - Mar 2024 (2 years 4 months)
Responsible for quality assessments of content, conducting data analysis, and providing reports to ensure consistent quality measurements.
Content Moderator
Portugal Teleperformance
Oct 2020 - Nov 2021 (1 year 1 month)
Moderated content for Nike and Pinterest, ensuring compliance with policies and meeting KPIs on deadlines.
Quality Analyst
CPL (on-site Facebook)
Dec 2018 - Mar 2020 (1 year 3 months)
Conducted root cause analysis and prepared weekly reports, ensuring quality standards were met and providing feedback to the team.
Content Analyst
CPL (on-site Facebook)
Jan 2015 - Dec 2018 (3 years 11 months)
Analyzed content for Facebook, moderating various queues and handling sensitive content while ensuring compliance with legal requirements.
Pre-sales Customer Advisor
Arvato Bertelsmann
Aug 2014 - Dec 2014 (4 months)
Worked as a B2B pre-sales advisor for Microsoft products, assisting clients with their inquiries and needs.
Customer Service Agent
Teleperformance
Nov 2013 - Aug 2014 (9 months)
Provided customer support for Apple, handling queries through inbound and outbound calls and escalating serious issues to Tier 2.
Sales Marketing & Research
Asal Group
Aug 2012 - Aug 2013 (1 year)
Conducted market research and found customers for brass metal production, focusing on export to European and former Soviet countries.
Translator-Interpreter
Freelance
May 2009 - May 2009 (0 months)
Performed general translations, both live and written. Prepared contracts for companies and worked as a tourist guide, managing large groups during events such as the 2012 Poland-Ukraine Euro Cup.
Education
Degrees, certifications, and relevant coursework
IÜIstanbul Kültür Üniversitesi
Business Administration
Studied for 2 years in preparation for English language and the first year for business administration, left university and went abroad.
Interregional Academy of Personnel Management
Linguistics
Studied in the Linguistics Department as an interpreter from English to Russian until the 8th semester due to political instability in Ukraine.
Availability
Location
TurkeyAuthorized to work in
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