Looking for a job

Y Cam

@ycam

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I lead customer operations, retention, and service delivery for education and banking clients.

Vietnam

Message

What I'm looking for

I'm seeking a remote role in Customer Success, Customer Operations, Customer Experience, Client Success, Implementation, or Account Management, where I can build trusted relationships, resolve complex issues, and improve retention and service delivery.

I'm leading customer operations at ILA Vietnam for an English language center serving 800+ active students and parents. I drive retention through proactive communication, personalized follow-up, and issue resolution, supporting re-enrollment rates of up to 85%.

I lead and coach 29 customer-facing employees while managing escalations, service delivery, staffing, class capacity, and operational resources. I work closely with Academic, Teaching, Sales, Regional, and Head Office teams to protect customer trust and improve the end-to-end journey.

Previously, I managed high-value customer portfolios at Techcombank and UOB Vietnam, including approximately 200 Priority Banking customers with VND 490 billion in AUM. I achieved up to 300% of quarterly targets at Techcombank and built long-term relationships through consultative, responsive customer support.

Experience

Work history, roles, and key accomplishments

Current

Center Manager

Current

ILA Vietnam

Sep 2025 - Present (1 year)

Lead customer operations for an English language center serving 800+ active students and parents, managing a 29-person team and driving retention initiatives. Achieved re-enrollment rates of up to 85% through proactive communication and issue resolution.

Customer Operations Customer Retention Customer Experience Escalation Management Team Leadership Stakeholder Management Operational Reporting Resource Optimization English Communication

Senior Priority Relationship Manager

Techcombank

Dec 2022 - Aug 2025 (2 years 8 months)

Managed approximately 200 Priority Banking customers with VND 490 billion in Assets Under Management, providing consultative financial advisory and relationship management. Achieved up to 300% of quarterly targets and recognized for bond transactions exceeding USD 1 million.

Customer Relationship Management Financial Advisory Portfolio Management Escalation Management Cross Functional Collaboration Consultative Selling Deposit Mobilization

SME Relationship Manager

United Overseas Bank (UOB) Vietnam

Jan 2019 - Dec 2022 (3 years 11 months)

Managed relationships with approximately 100 SME customers, providing consultative financial solutions and coordinating with internal teams to resolve issues. Conducted regular reviews and proactive follow-up to support retention.

Customer Relationship Management SME Banking Consultative Selling Cross functional Coordination problem resolution Customer Retention