Open to opportunities

Loris Cioli

@loriscioli

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Operations & Customer Success professional improving workflows and client experiences.

Vietnam

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What I'm looking for

I’m seeking a remote role in Customer Success, Operations, or Project Coordination at an async-friendly global team, focusing on process improvement, documentation-first scaling, and cross-functional stakeholder collaboration.

I am an Operations and Customer Success professional with international experience across Europe and Asia, skilled at improving workflows, supporting clients, and managing cross-functional processes in fast-paced, distributed teams. I create documentation-first systems, SOPs, and training programs that scale operations and enhance customer experience.

My background spans consulting, financial services, and hospitality leadership, where I led teams, coordinated stakeholder communication, and delivered client-facing projects from planning to execution. I bring strong communication, problem-solving, and autonomous ownership, and I am actively seeking a remote role in Customer Success, Operations, or Project Coordination within an async-friendly global team.

Experience

Work history, roles, and key accomplishments

Operations Manager

Terraviva Restaurant

Apr 2024 - Nov 2025 (1 year 7 months)

Managed daily restaurant operations and a team of 10, created SOPs and training programs that improved operational clarity and scalability, and delivered corporate events and brand partnerships from planning to execution.

Operations Management Team Leadership Event Coordination Supplier Management Process Improvement Cross Functional Communication

Junior Associate

Sia Partners

Nov 2022 - Nov 2023 (1 year)

Contributed to a banking transformation program supporting IT and asset management workstreams, produced KPI dashboards and leadership reports, and managed project tracking and stakeholder communication.

Project Tracking KPIs Reporting Meeting Minutes Financial Services Documentation Cross Functional Collaboration

Credit Operations Analyst

EFG Private Bank

Mar 2021 - Sep 2021 (6 months)

Supported credit operations and loan documentation (mortgage & Lombard), coordinated transaction follow-ups, and digitized the credit file archive to improve process efficiency and compliance readiness.

Credit Operations Loan Documentation Compliance Transaction Coordination Process Standardization Attention To Detail

Marketing Assistant

Société Générale Private Bank

Jun 2017 - Dec 2017 (6 months)

Designed and deployed trilingual digital surveys and tablet feedback systems to collect real-time CX data, supported analysis of customer satisfaction trends and internal reporting.

Customer Feedback Survey Design Data Analysis Reporting Multilingual Communication Digital Tools

Education

Degrees, certifications, and relevant coursework

University of International Business and Economics

Bachelor of Arts, International Business

2018 - 2021

Activities and societies: Treasurer & Project Lead, CABS Student Association (2019); tutor for French and Italian to children; organized student events and managed budgets.

Completed a second Bachelor's degree fully taught in Mandarin Chinese, including a first year dedicated to Chinese language study.

NEOMA Business School

Bachelor of Business Administration, Business Management

2016 - 2018

Activities and societies: Designed and deployed trilingual digital surveys; implemented tablet-based feedback systems; supported CX analysis and reporting.

Completed first Bachelor's degree studies at NEOMA Business School with coursework in business and management from 2016 to 2018.