Open to opportunities

Phuong Minh Thi Trinh

@phuongminhthitrinh

Message

Senior banking operations leader specializing in lending, AML/KYC compliance, and relationship-driven growth.

Vietnam

Message

What I'm looking for

I’m looking for a role where I can lead lending operations and relationship management, strengthen AML/KYC and credit documentation controls, and improve workflows using KPI/SLAs—while driving customer-centric service and team performance.

I’m a results-driven banking professional with 15 years of experience in banking operations and lending operations, including retail banking, customer relationship management, and financial services. I manage end-to-end loan processing and credit documentation, run customer due diligence (CDD), and support KYC/AML compliance while ensuring accuracy, regulatory compliance, and exceptional customer service.

I’ve led lending teams and branch/retail operations by monitoring KPIs and SLAs, coaching employees, and driving operational excellence through process improvement, quality assurance, and stakeholder collaboration. From residential mortgage and consumer lending portfolios to customer onboarding and transaction verification, I coordinate cross-functional teams to resolve complex inquiries, strengthen relationships with real estate developers and business partners, and deliver customer-centric financial solutions using Microsoft Excel, CRM platforms, and core banking systems.

Experience

Work history, roles, and key accomplishments

Current

Sales Director

Current

VPBank

Jan 2025 - Present (1 year 6 months)

Manage end-to-end lending operations for residential mortgage and consumer lending portfolios in partnership with real estate developers. Review and approve loan applications and supporting credit documentation while performing customer due diligence (CDD) and AML/KYC compliance checks.

Loan Processing Residential Mortgage Lending Consumer Lending KYC AML Document Verification AML KYC Compliance Operational Risk Quality Assurance Operational Controls

Branch Manager

SeABank

Jan 2024 - Jan 2025 (1 year)

Manage retail customer relationships and support lending operations by processing consumer loan applications and reviewing supporting documentation for compliance. Coordinate with credit and operations teams to ensure timely loan approvals, accurate transaction processing, and resolution of customer inquiries and complaints.

Customer Relationship Management Retail Banking Loan Processing Document Management Identity Verification KYC AML Transaction Processing Customer Service Workflow Coordination

Customer Service Head of Sales

VIB

Jan 2022 - Jan 2024 (2 years)

Lead retail banking operations, customer portfolios, and lending activities while ensuring exceptional customer service across multiple financial products. Process loan applications and perform customer verification, AML/KYC compliance reviews, and loan documentation checks throughout the lending lifecycle.

Retail Banking Operations Customer Service Loan Processing Loan Documentation KYC AML Fraud Prevention Transaction Processing Digital Banking Support Account Services

Education

Degrees, certifications, and relevant coursework

Vietnam University of Business and Technology

Bachelor of Economics / Finance, Economics / Finance

Bachelor of Economics / Finance from Vietnam University of Business and Technology. Coursework focused on finance/economics fundamentals supporting banking and lending operations.