Open to opportunities

jamie idas

@jamieidas

Message

I retain and grow SaaS and EdTech client relationships through data-driven onboarding.

Vietnam

Message

What I'm looking for

I seek a dynamic work environment that fosters growth and creativity, allowing me to refine my skills while contributing to the team's success.

I am open to opportunities, preferably remote roles

Experience

Work history, roles, and key accomplishments

Current

English as Foreign Language Teacher

Current

Ogaki Amity

Feb 2024 - Present (2 years 6 months)

Created specialized, creative lesson plans for seminars and special lessons for students of various ages, focusing on skill improvement. Prepared and taught English group, private, and online lessons, including TOEIC and Eiken examination preparation.

Lesson Planning Curriculum Development TOEIC EIKEN Preparation

Customer Success Lead

EMG Education

Aug 2025 - May 2026 (9 months)

Onboarded and retained 160+ client families per semester, managing the full enrolment lifecycle from initial consultation through contract renewal. Produced detailed monthly and semester success reports, identified at-risk clients, and implemented structured intervention plans to reduce churn risk.

Client Onboarding Customer Retention Contract Management Data Analysis Reporting Stakeholder Communication AI Tools: Claude CRM

Music Artist Assistant Manager

Dreambox Studios

Apr 2023 - Present (3 years 4 months)

Managed the performance, vocal, and video recording schedules for vocalists and artists. Assisted with artist's social media content creation and maintained their daily availability.

Scheduling Content Creation Artist Management

Accounts Receivable Clerk (Inventory Manager)

Petworld XXL DiepRiver

Jan 2022 - Present (4 years 7 months)

Managed financial accounts receivable for invoice and credit payments, and oversaw systemic and physical inventory management. Provided face-to-face, electronic, and telephonic assistance to suppliers and customers, utilizing SaaS and CRM systems like HikeUp.

Accounts Receivable Inventory Management Customer Service SaaS CRM Systems HikeUp Order Processing

Sales Assistant

Reader's Warehouse

Dec 2016 - Present (9 years 8 months)

Assisted customers with sales and managed point-of-sale operations using SaaS software, specifically HikeUp. Contributed to the efficient functioning of the pop-up store.

Point of Sale SaaS HikeUp Customer Service

Education

Degrees, certifications, and relevant coursework

TEFLUniversal

Advanced TEFL/TESOL Certificate, English Language Teaching

Completed a 150-hour advanced TEFL/TESOL certificate program. This accredited course focused on teaching English as a foreign language both online and abroad.

Stellenbosch University

Bachelor of Arts, Political, Philosophical and Economic Studies (PPE)

Activities and societies: Head Mentor at Huis Erica, Stellenbosch University. Informal English and subject tutor to classmates and friends for 1 year. Community Volunteer at Stellenbosch University Holiday Club of Anglican Diocesan of False Bay.

Specialized in Social Sciences with majors in Economics (Financial), Political Science (International Relations), and Philosophy (Moral and Ethical Law). Electives included Industrial Psychology, Business Management, Entrepreneurship and Management Innovation, Information Skills, and German A1.

Mondale High School

National Senior Certificate (Grade 12), General Studies

Grade: 72/100 %

Achieved a National Senior Certificate (NQF level 4) with an overall score of 72%. Key subjects included Mathematics, Biology, Chemistry, English, Afrikaans, and Accounting.