Amir Williams
@amirwilliams
I build trusted customer experiences by simplifying complex information and guiding people toward meaningful outcomes.
VietnamWhat I'm looking for
I've supported customers, students, and stakeholders across Uno Health, Weill Cornell Medicine's Department of Pediatrics, and Popodoo English. At Uno Health, I managed 80+ daily interactions with Medicare beneficiaries, helping them understand eligibility for government assistance programs.
I use Salesforce, Slack, and Zoom to coordinate seamless handoffs, timely follow-up, and sensitive customer conversations. I also helped onboard and train 15+ new employees on Salesforce workflows and effective communication.
At Weill Cornell Medicine, I coordinated administrative and operational support for diversity and educational programs, including participant onboarding, stakeholder communications, conferences, and grant applications. I now deliver tailored English instruction to more than 150 students in Da Nang, adapting lessons and coaching to different learning styles.
I've also founded and operated Myles Meals, a campus meal delivery service that generated more than $5,000 in revenue by identifying a customer need and delivering reliable service.
Experience
Work history, roles, and key accomplishments
English Instructor
Popodoo English
Apr 2025 - Present (1 year 4 months)
Delivered engaging English instruction to 150+ students ages 4-13, adapting communication strategies to different learning styles and proficiency levels. Customized lessons by combining company curriculum with self-developed learning activities to improve student engagement and understanding.
Coordinated administrative and operational support for multiple Department of Pediatrics diversity and educational programs. Managed communication with students, parents, educators, faculty, and internal stakeholders to ensure program requirements and deadlines were met.
Engagement Coordinator
Uno Health
Jan 2022 - Oct 2023 (1 year 9 months)
Managed 80+ daily customer interactions with Medicare beneficiaries, building trust and guiding members through eligibility assessments for government assistance programs. Educated customers on complex state and federal benefit programs, enabling informed decisions about available resources.
Founder
Myles Meals
Founded and operated a campus meal delivery service, generating $5,000+ in revenue by identifying a customer need and delivering reliable service.
Education
Degrees, certifications, and relevant coursework
Boston University
Bachelor of Science, Behavior & Health
Bachelor of Science in Behavior & Health with a minor in Public Health.
Tech stack
Software and tools used professionally
Availability
Location
VietnamAuthorized to work in
Job categories
Skills
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