Yazid Mahmoud
@yazidmahmoud
Detail-oriented business analyst with a focus on customer satisfaction.
What I'm looking for
I am a detail-oriented and customer-focused professional with over 2 years of experience in client service. My expertise lies in enhancing customer satisfaction through strong communication and relationship-building skills. I have a proven track record of working effectively in diverse, multilingual environments, which has equipped me with the ability to engage clients and ensure their well-being while maintaining high-quality standards within the organization.
Currently, I serve as a Network Support Executive at Superloop Pvt, where I troubleshoot internet and voice service issues, collaborating with various teams to improve processes. My previous roles have included Business Development and Telecommunication Support Executive, where I assisted clients with internet setups and ensured compliance with Australian telecom regulations. I am passionate about process improvement and data-driven strategic planning, which I believe are essential for driving business growth.
Experience
Work history, roles, and key accomplishments
Network Support Executive
Superloop Pvt
Sep 2023 - Present (1 year 9 months)
Troubleshot internet and voice service issues, utilizing expertise in various telecommunication technologies while collaborating with Product, Operations, and Quality teams to improve processes and enhance customer satisfaction.
Business Development Executive
Keynotive
Aug 2023 - Dec 2023 (4 months)
Generated leads for events and trainings, maintained an active sales pipeline, and achieved revenue targets through daily calls and pitches.
Business Development & Telecommunication Support Executive
Superloop Pvt
Dec 2023 - Oct 2023 (-1 years 10 months)
Assisted clients with internet setup, providing expert advice and ensuring compliance with Australian telecom regulations while focusing on key performance indicators.
Business Consultant
First Notch Pvt LTD
Mar 2023 - Sep 2023 (6 months)
Responsible for selling CFDs, identifying leads, educating prospects, and building strong relationships to drive business growth.
Lead Generation Associate
First Notch Pvt LTD
Jun 2022 - Mar 2023 (9 months)
Identified potential clients through research and networking, developed lead generation strategies, and managed leads using CRM software.
Education
Degrees, certifications, and relevant coursework
Yazid hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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