At Superloop Communications, I manage enterprise service configurations and lead activations for broadband, VoIP, and managed network services, from validation through testing and documentation.
I troubleshoot connectivity issues across fiber and multi-access networks, including internet, VoIP, VPN, and routing. I also deliver Tier 1 support and use structured root cause analysis to address incidents and help prevent recurrence.
Previously at Superloop Communications, I handled high-priority service issues and SLA-based escalations, and used Salesforce to document incidents and customer interactions. At HCLTech, I handled purchase orders, escalations, and client coordination for B2B Operations.
