Ayn Naz

I am a Business Analyst and Senior Operations Executive with almost three years of experience across RCM and BPO/KPO environments. I focus on improving revenue cycle workflows while meeting client expectations and deadlines.

I have hands-on expertise in claims handling, IDR and TDI processes, denial management, collections, and client reporting. I have a track record of resolving denials and maintaining timely, accurate reporting for clients.

I regularly conduct training and onboarding, lead quality audits, and drive improvements in production and accuracy within quality assurance teams. I also have experience with CRM, client support, sales record management, and operational coordination.

I bring strong communication, time-management, and critical-thinking skills, and I am committed to continuous improvement and operational excellence. My background includes management-focused studies and diplomas in IT and English, which support my analytical and cross-functional capabilities.