Open to opportunities

Noman Imtiaz

@nomanimtiaz

Message

Experienced Customer Success Manager with a focus on SaaS solutions.

Pakistan

Message

What I'm looking for

I am looking for a role that fosters growth, collaboration, and customer-centric strategies.

I am an experienced Customer Success Manager with a strong background in the SaaS and tech industry. My journey has been marked by a commitment to driving customer satisfaction and loyalty through effective communication and analytical skills. At Odoo, I successfully generated over $6000 in monthly recurring revenue by collaborating with 18 partners, demonstrating my ability to identify and capitalize on business opportunities.

Previously, as an Enterprise Customer Success Manager at Foodics, I retained a portfolio of 35 enterprise clients, generating a yearly recurring revenue of $450,000. My focus on understanding customer needs and fostering relationships led to significant upselling and expansion, contributing to the overall growth of the company. I pride myself on being the voice of the customer, ensuring their success while aligning with our sales and product strategies.

With a solid foundation in business development and marketing, I have consistently driven results by leveraging data analysis and market research to inform strategic decisions. My goal is to continue building meaningful partnerships and enhancing customer experiences in a dynamic environment.

Experience

Work history, roles, and key accomplishments

Current

Partner Manager

Current

Odoo

Jan 2023 - Present (2 years 6 months)

Working with external partners to develop new business opportunities, I identified potential partners and developed strategies to expand into new markets. I successfully generated over $6000 in monthly recurring revenue through new business from 18 partners in Q2, Q3, and Q4 of 2023.

Partnership Management Business Development Market Expansion Negotiation Data Analysis Marketing Strategy

Enterprise Customer Success Manager

Foodics

Jun 2020 - Jan 2023 (2 years 7 months)

I drove retention and growth among high-value customers by understanding their business needs and ensuring their success. I retained a portfolio of 35 Enterprise Clients with a yearly recurring revenue of $450,000, and achieved upsells and expansions worth $60,000 in 2021 and $85,000 in 2022.

Customer Success Upselling Customer Advocacy Product Feedback

Business Developer

Foodics

Aug 2018 - Jun 2020 (1 year 10 months)

I reached out to potential clients to establish rapport and arrange meetings, and planned and oversaw new marketing initiatives. I increased the value of current customers through up-selling while attracting new ones, and found and developed new markets to increase sales.

Business Development Upselling Market Research Sales Growth

Sales and Marketing Executive

Initial Saudi Group

Dec 2017 - Aug 2018 (8 months)

I planned, developed, and implemented effective marketing communication campaigns, utilizing the full marketing mix. I wrote copy for various marketing collateral and monitored campaign spending against the budget.

Marketing Communications Campaign Management Copywriting Competitor Analysis Marketing Strategy

Sales And Marketing Representative

Initial Saudi Group

May 2017 - May 2018 (1 year)

I was responsible for sales and marketing representation within the company. My duties included engaging with potential clients and promoting company services.

Sales Marketing Client Engagement Product Promotion Market Research

Marketing Executive

AL Rezaiza Trading Est.

Apr 2017 - Nov 2017 (7 months)

I performed duties as a Marketing Executive, focusing on developing and executing marketing strategies. My role involved market analysis and promotional activities.

Marketing Strategy Market Analysis Promotional Activities Brand Awareness Campaign Execution

English Instructor

Silk Consultants

Sep 2012 - Aug 2016 (3 years 11 months)

As an English Instructor, I taught English language skills to students. My responsibilities included curriculum development and student assessment.

Curriculum Development Assessments Teaching Communication Skills

Sales Marketing Executive

Elegant Estate And Builders

Aug 2012 - Aug 2016 (4 years)

I worked as a Sales Marketing Executive, contributing to sales and marketing efforts. My role involved client interaction and promoting real estate properties.

Sales Marketing Real Estate Promotion Market Research

Education

Degrees, certifications, and relevant coursework

National College Of Business Administration & Economics

Master of Business Administration (MBA), Human Resources Management/ Personnel Administration, General

Completed a Master of Business Administration with a specialization in Human Resources Management/Personnel Administration. The program provided a comprehensive understanding of business principles and HR strategies.

University of the Punjab, Lahore

Bachelors in Arts, Journalism and Sociology

Obtained a Bachelor of Arts degree, focusing on Journalism and Sociology. This curriculum developed strong analytical and communication skills, essential for understanding societal dynamics and media.