Open to opportunities

Yaszmin Knox

@yaszminknox

Message

Customer-focused call center professional specializing in pharmacy and healthcare support.

United States

Message

What I'm looking for

I seek a customer-facing role in healthcare or pharmacy support where I can use my experience handling high-volume calls, ensure compliance, and improve member satisfaction while growing professionally.

I am a customer-focused call center professional with hands-on experience in pharmacy and healthcare support, including prescription management, claims resolution, and prior authorizations. I consistently handle high-volume inbound calls while maintaining HIPAA and DoD compliance, troubleshooting digital portals, and coordinating with prescriber offices to ensure accurate, timely service.

As a former executive assistant and founder of a client-based beauty business, I bring strong documentation, scheduling, and client-relationship skills alongside time management and de-escalation expertise. I am completing a Bachelor of Business (expected June 2025) and seek roles where I can apply my service-oriented mindset and operational experience to improve member outcomes and process efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

Express Scripts Pharmacy

Jan 2025 - Present (1 year)

Handle high-volume inbound calls assisting members with prescription refills, renewals, claims resolution, and prior authorizations while ensuring HIPAA and DoD compliance and accurate documentation.

Prescription Refills Claims Resolution Prior Authorizations HIPAA Call Center Operations Portal Troubleshooting

Current

Founder & CEO

Current

LashedbyYasz

Jan 2020 - Present (6 years)

Founded and managed a client-focused beauty business handling scheduling, marketing, client communications, and health and safety compliance to drive customer satisfaction.

Small Business Management Client Communication Scheduling Marketing Health & Safety Customer Satisfaction entrepreneurship Time Management

Customer Service Agent

Ace Hardware

Jan 2023 - Dec 2024 (1 year 11 months)

Delivered professional customer service in a fast-paced retail environment, resolved complaints, processed requests efficiently, and maintained accurate records of customer interactions.

Customer Service Complaint Resolution Point of Sale Record keeping Time Management Multitasking Communication Problem Solving

Executive Assistant

Arrayalight

Jan 2021 - Dec 2024 (3 years 11 months)

Managed executive scheduling, correspondence, confidential records, and high-volume phone communications while coordinating meetings and supporting administrative operations.

Executive Support Scheduling Meeting Coordination Calendar Management