Open to opportunities

Hazem Aloui

@hazemaloui

Message

I am an IT graduate and customer support specialist delivering technical troubleshooting and user-ce

Tunisia

Message

What I'm looking for

I’m seeking a collaborative customer care role where I can apply technical troubleshooting, email/chat support experience, and design sensibility to improve user experience and grow into customer success or technical support leadership.

I am an IT graduate with hands-on customer care experience at companies such as Vistaprint and WorkaNova, providing support via email and chat channels, troubleshooting technical issues, documenting interactions, escalating complex problems, and conducting post-support survey calls to ensure satisfaction and meet KPIs.

I work with tools including Jira, Zendesk, Salesforce, Adobe Suite and Open Broadcaster Software, and I speak English (C2), French (C1), Arabic (native) and German (B2). I combine technical troubleshooting with a passion for design to enhance user experience and collaborate across teams to deliver reliable support.

Experience

Work history, roles, and key accomplishments

Customer Care Agent - English

WorkaNova

Oct 2023 - Feb 2025 (1 year 4 months)

Provided customer support via email and chat channels on multiple projects. Addressed inquiries and technical issues promptly and professionally. Offered product information and assistance to ensure customer satisfaction.

Troubleshooting Customer Support Problem Solving Jira Zendesk Salesforce

High Value Customer Advisor

Vistaprint

Sep 2021 - Aug 2023 (1 year 11 months)

Provided customers with assistance on navigating the website, resolving bugs they encounter, and placing, cancelling or editing orders. Ensured that all KPIs are met and that customers are satisfied with the service provided through phone, e-mail and chat channels.

Customer Support Order Management Customer Satisfaction KPIs

Stream Producer

North Events

Jan 2019 - Aug 2021 (2 years 7 months)

Managed pre-stream preparations, including game selection, content creation, and technical setup, ensuring seamless and engaging broadcasts. Coordinated with on-air talent, production crew, and technical support to maintain the highest production quality during live streams.

Content Creation Technical Setup Live Streaming Troubleshooting OBS

Customer Care Agent - English

Vistaprint

Jan 2018 - Aug 2021 (3 years 7 months)

Customer Support Problem Solving Order Management Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Ostbayerische Technische Hochschule

Bachelor of Science and Information Technology, Science and Information Technology

2021 - 2023

Pursued a Bachelor of Science and Information Technology, gaining expertise in IT fundamentals and applications. The program emphasized practical skills in information technology, preparing for roles in the tech industry.

Lycée pilote Bourguiba Tunis

Bachelor of Science, Science

2018 - 2018

Completed a Bachelor of Science degree. The curriculum focused on foundational scientific principles and analytical skills. This program provided a strong academic base for further studies or professional endeavors.