Madhy User
@madhyuser
Customer support professional with sales experience, skilled in chat support, issue resolution, and customer retention.
Sri LankaWhat I'm looking for
I’m a customer support and sales-focused professional who thrives in dynamic, challenging environments. I’ve trained and guided new employees, supervised daily operations, and resolved team issues while maintaining detailed attendance reports.
In customer-facing roles, I’ve increased registered customer bases through tele-sales, promoted hospitality to international clients, and provided chat-based support. I handle deposits, payments, transaction problems, and billing discrepancies—coordinating with payment teams to deliver timely, seamless resolutions and strong customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Port City BPO
Feb 2025 - Oct 2025 (8 months)
Handled customer inquiries related to deposits, payments, and transaction issues, ensuring timely resolution. Resolved billing discrepancies and coordinated with payment teams to maintain accurate account balances.
Head of Chat Support
Sheridan
Feb 2026 - Present (5 months)
Provided chat-based customer support by responding to merchants’ inquiries in a timely and professional manner.
Sales Executive
Sri Lankan Bellagio
Dec 2023 - Present (2 years 7 months)
Engaged international clients to promote Sri Lanka’s hospitality services. Provided tailored support to enhance customer satisfaction and retention.
Tele-Sales Executive
Global BPO
Feb 2023 - Present (3 years 5 months)
Increased the registered customer base and supported business growth. Managed team performance and resolved internal issues.
Education
Degrees, certifications, and relevant coursework
Vivekananda National College
General Certificate of Education (Advanced Level), G.C.E. (A/L) Examination
2025 -
Grade: TOTAL PASS-4A.B 3C,35
Completed G.C.E. (A/L) Examination at Vivekananda National College.
Vivekananda National College
General Certificate of Education (Advanced Level), G.C.E. (A/L) Examination
Grade: TOTAL PASS-4A.B 3C,35
Achieved results in the G.C.E. (A/L) Examination while studying at Vivekananda National College.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Job categories
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