Open to opportunities

Yasmina Jabrouni

@yasminajabrouni

Message

I’m an executive and virtual assistant skilled in CEO support, customer service, and CRM-driven issue resolution.

Morocco

Message

What I'm looking for

I’m looking for a virtual or executive assistant role where I can support leadership, manage schedules and follow-ups, and help customers through CRM-based workflows—while growing my administrative and digital/tech skills in a structured, collaborative team.

I support leaders and teams with high-level administration and clear, reliable follow-through. In my roles, I’ve managed calendars, scheduled meetings, coordinated daily operations, and kept documentation and workflows organized so nothing slips.

I also bring customer support experience, handling inquiries through CRM and ticketing tools while assisting with digital service payments. I focus on timely resolution, accurate communication, and consistent follow-up to protect customer satisfaction.

Alongside administration, I help run order confirmation processes by communicating directly with customers via WhatsApp and maintaining structured records in Microsoft Excel.

I’m proactive and detail-oriented, and I pair strong operational habits with practical tech skills—Microsoft Office, Google Workspace, Trello, Notion, and CRM tools like Zoho Desk/Zoho CRM and HubSpot. I’m also building capability in web and mobile development (HTML-CSS-JavaScript-React-WordPress, Flutter, Android, React Native) to contribute more broadly to digital operations.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

CatchOnTV

Nov 2025 - Mar 2026 (4 months)

Handled customer inquiries via the Zoho ticketing system, assisted clients with digital service payments, and followed up to ensure timely issue resolution and customer satisfaction.

Digital Payments Issue Resolution Customer Support Ticketing Systems Zoho Desk Follow up

Executive Assistant to CEO

Wekeen

Nov 2024 - Sep 2025 (10 months)

Provided high-level administrative support to the CEO by managing calendars, scheduling meetings, and coordinating daily operations. Managed client communications, ensured timely follow-ups, and maintained organized documentation and workflows.

Workflow Coordination Microsoft Office Google Workspace Notion Document Management Executive Administration Calendar Management Scheduling Client Communication Follow up Documentation

Virtual Confirmation Assistant

Rokn Hijab

May 2024 - Sep 2024 (4 months)

Handled order confirmation by communicating with customers via WhatsApp to validate orders accurately and in a timely manner. Organized and recorded order data using Microsoft Excel to maintain up-to-date records.

WhatsApp Data Entry Data Structuring Order Confirmation Excel Task Coordination

Education

Degrees, certifications, and relevant coursework

CMC Souss Massa, Agadir

Specialized Technician in Digital Development, Digital Development

2023 - 2025

Specialized Technician in Digital Development, focused on mobile application development. Completed the program from September 2023 to June 2025.

Faculty of Science, Ait Melloul, Agadir

1 Year Student, Mathematics and Computer Science

2022 - 2023

Completed a 1-year study in Mathematical and Computer Science, covering foundational concepts in mathematics and computer science. Studied from September 2022 to June 2023.