Open to opportunities

Meryem Atay

@meryematay

Message

Trilingual customer support professional using AI tools to resolve inquiries confidently.

Morocco

Message

What I'm looking for

I’m looking for a remote chat support or customer success role where I can use AI tools, omnichannel communication, and strict confidentiality to quickly de-escalate issues and build trust in a fast-paced global team.

I’m a trilingual, tech-savvy customer service professional with two years of administrative experience in educational environments. I’m fluent in Arabic, Turkish, and English, and I use modern AI tools, digital workflows, and office software to optimize communication and responses.

In my school secretary role, I served as the primary point of contact, resolving 25+ daily inquiries and complaints via email, phone, and in-person support. I also maintained and updated digital databases and calendars for 500+ students and staff members with 100% accuracy, ensuring total confidentiality while drafting official correspondence with Microsoft Word, Excel, and AI tools.

Experience

Work history, roles, and key accomplishments

School Secretary

Academic Institution

Served as the primary point of contact for students, resolving 25+ daily inquiries and complaints via email, phone, and in-person communication. Managed digital databases and calendars for 500+ students and staff with strict data privacy, while drafting official correspondence and organizing schedules, meetings, and school events.