Maryam kharbouch
@maryamkharbouch
I’m a reliable virtual assistant focused on inbox, calendar, and CRM operations that keep teams running smoothly.
MoroccoWhat I'm looking for
I’m an organized, reliable virtual assistant with 6+ years of remote experience supporting clients and teams. I’m known for keeping daily operations running smoothly and independently, even when I’m coordinating across time zones.
I specialize in inbox and calendar management, data entry, and maintaining CRM records with accuracy and consistency. In customer-facing roles, I handled high-volume email, live chat, and phone communication—always with timely follow-ups and clear coordination.
I also support revenue and operations through invoicing and basic bookkeeping using Xero, plus CRM upkeep in Salesforce. From scheduled check-ins/check-outs to logging every interaction, I make sure the details are captured and systems stay updated.
Alongside day-to-day admin, I conduct online research and build prospect lists to support outreach. I enjoy roles where I can combine organization, responsiveness, and data accuracy to keep clients and internal teams aligned.
Experience
Work history, roles, and key accomplishments
Relationship Manager
Bayt
Apr 2025 - Jan 2026 (9 months)
Scheduled and coordinated client meetings and product demos across time zones. Managed client inbox communications and kept CRM records updated with timely follow-ups using monday.com.
Customer Success Analyst
Flex Living
Jun 2023 - Mar 2025 (1 year 9 months)
Managed a high-volume customer inbox and live chat (up to 100 messages and Zendesk calls per day), supporting daily guest coordination. Processed invoices and basic bookkeeping in Xero and maintained accurate guest records in Salesforce CRM.
Customer Service Representative
Taptap Send
Jan 2022 - Jan 2023 (1 year)
Provided multi-channel customer support with a strong focus on organization and accuracy. Supported clients and internal teams while maintaining reliable remote operations.
Content Moderator
TikTok / ByteDance
Jan 2020 - Jan 2021 (1 year)
Worked as a content moderator for TikTok/ByteDance, handling user content review tasks. Delivered timely moderation outcomes with attention to quality.
B2B Sales Representative
V12 Software
Jan 2020 - Sep 2020 (8 months)
Researched and built prospect lists in the automotive sector and supported B2B outreach with accurate CRM data entry. Assisted with invoicing using Xero and used online research to support pipeline activity.
English Tutor
SBG English
Jan 2018 - Jan 2019 (1 year)
Provided English tutoring to support student learning and communication. Delivered consistent tutoring sessions with a focus on clarity and progress.
Customer Service Representative
Sitel
Jan 2022 - Present (4 years 6 months)
Handled customer service tasks with an emphasis on time management. Maintained efficient workflows while supporting customer needs.
English Content Moderator
Meta / Facebook
Jan 2017 - Present (9 years 6 months)
Worked as an English content moderator for Meta/Facebook, managing content review responsibilities. Ensured accurate, timely handling of moderated items.
Education
Degrees, certifications, and relevant coursework
Fundamentals of Digital Marketing, Digital Marketing
2022 - 2022
Completed the Fundamentals of Digital Marketing program with Google in 2022.
Cardiff Metropolitan University
Bachelor of Arts, Marketing & Communications
2016 - 2020
Earned a BA in Marketing & Communications at Cardiff Metropolitan University from 2016 to 2020.
Future We Want
Delegate, Model United Nations
2018 - 2019
Served as a delegate in Model United Nations in New York from 2018 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
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