Open to opportunities

Assiya El bouanani

@assiyaelbouanani

Message

Detail-oriented executive assistant with expertise in business development.

Morocco

Message

What I'm looking for

I am seeking a role that fosters growth, values collaboration, and allows me to leverage my skills in executive support and business development.

I am a detail-oriented and proactive professional with extensive experience in executive support, business development, and customer service. My career has been dedicated to optimizing operations and managing key relationships, ensuring seamless administrative and strategic support. Currently, I serve as an Executive Assistant at BiologiMD clinic, where I coordinate client appointments, respond to inquiries, and oversee social media engagement to enhance brand visibility.

Previously, I worked as a Player Engagement Agent at Keywords Studios, providing bilingual support and troubleshooting technical issues for players. My role as a Business Development Associate at Sanford Federal involved crafting tailored proposals and conducting market research to identify new opportunities. I have a proven track record of enhancing customer satisfaction and operational efficiency through effective communication and problem-solving skills.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

BiologiMD Clinic

Nov 2024 - Present (8 months)

Coordinated and managed client appointments, responded to sales inquiries, and nurtured long-term client relationships. Oversaw the clinic’s social media engagement and contributed to brand visibility.

Client Relationship Management Sales Reporting Administrative Support

Player Engagement Agent

Keywords Studios

May 2024 - Sep 2024 (4 months)

Assisted players with issues such as bugs, account management, and payments, providing bilingual support in English and Arabic. Troubleshot technical problems and managed inquiries from start to resolution.

Bilingual Support Technical Troubleshooting Account Management Payment Processing Customer Satisfaction

Business Development Associate

Sanford Federal Africa

Nov 2023 - Apr 2024 (5 months)

Wrote tailored proposals for government projects, built relationships with subcontractors to strengthen bids, and conducted market research to identify new opportunities. Collaborated with teams to ensure timely proposal submissions.

Proposal Writing Market Research Government Relations Strategic Planning

Customer Service Representative

Foundever

Jun 2022 - Dec 2023 (1 year 6 months)

Managed customer inquiries and provided effective solutions to ensure high satisfaction. Resolved complex issues, maintained accurate records of interactions, and collaborated with teams to deliver seamless service.

Customer Service Record keeping Team Collaboration Process Improvement

Education

Degrees, certifications, and relevant coursework

Mohammed V University of Rabat

Bachelor's degree, English studies

Completed a Bachelor's degree in English studies, focusing on language, literature, and cultural aspects. Developed strong analytical and communication skills through extensive coursework and research.