yashmeen sidhu
@yashmeensidhu
Bilingual French-English customer support associate and language trainer delivering high CSAT and engaging learning experiences.
What I'm looking for
I’m a bilingual professional leveraging French and English communication to deliver exceptional service and support. I previously worked as an “Language trainer(English & French)” for beginner and intermediate learners, using customized lesson plans and interactive teaching techniques to improve learning outcomes while fostering cultural understanding.
Currently, I’m a “Bilingual(French & English) associate,” providing customer support in French and English by resolving issues efficiently, maintaining service quality standards, and managing customer relationships to drive high customer satisfaction. I’ve been recognized with “Awarded Top Agent for achieving high customer satisfaction (CSAT)” and “Awarded Employee of the Year,” and I’m proud of my ability to combine problem-solving, active listening, and conflict resolution to make a real impact.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Support Associate
Foundever
Jan 2024 - Present (2 years 5 months)
Provided bilingual French and English customer support by addressing inquiries and resolving issues efficiently. Managed customer relationships while maintaining service quality standards and supporting high customer satisfaction.
Language Trainer (EN/FR)
Diamond Groups
Jan 2018 - Jan 2023 (5 years)
Delivered English and French instruction to beginner and intermediate learners using customized lesson plans and interactive teaching techniques. Promoted engagement and improved learning outcomes through immersive, culturally informed language-learning experiences.
Education
Degrees, certifications, and relevant coursework
Lovely Professional University
Master of Arts, Psychology
2017 - 2018
Grade: CGPA: 9.46
Completed a Master of Arts in Psychology, achieving a CGPA of 9.46.
Lovely Professional University
Bachelor of Arts, Psychology
2014 - 2017
Grade: CGPA: 10
Earned a Bachelor of Arts in Psychology, achieving a CGPA of 10.
Shivalik Hills Senior Secondary School
12th, Secondary Education
2012 - 2014
Grade: 70%
Completed 12th (senior secondary) education and scored 70%.
Availability
Location
Authorized to work in
Job categories
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