Open to opportunities

Sumanpreet Kaur

@sumanpreetkaur2

Customer Success and Support professional with 3+ years remote experience delivering onboarding, resolutions, and retention.

India

Message

What I'm looking for

I’m looking for a remote customer success/support role where I can own onboarding, resolve issues quickly, handle escalations with care, collaborate across internal teams, and focus on SLA performance, retention, and customer satisfaction.

I’m a customer-focused professional with 3+ years of remote experience in customer support and customer success. I help customers succeed by handling onboarding, course-related queries, and issue resolution while maintaining strong communication and relationship management.

In my roles, I resolved 100+ customer inquiries daily through chat and email, managed escalations by investigating root causes, and delivered timely resolutions to improve the customer service experience. I’ve worked with Zendesk, Zoho CRM, Shopify, and ticketing workflows, consistently meeting performance targets and exceeding resolution goals.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Associate

Current

Learn Le Français Pvt. Ltd.

May 2025 - Present (1 year 1 month)

Assisted students with onboarding and course-related queries, resolving issues to ensure a smooth learning experience. Built positive student relationships through regular communication and coordination with internal teams to improve satisfaction.

Customer Onboarding Relationship Management & Customer Success Chat Support Email Support Zendesk Zoho CRM

Senior Customer Support

Amazon

Apr 2024 - Mar 2025 (11 months)

Resolved 100+ customer inquiries daily via chat and email while consistently meeting performance targets. Managed customer escalations by investigating root causes and delivering timely resolutions to improve the customer service experience.

Customer Support Chat Support Email Support Escalation Handling Root Cause Analysis SLA Management Performance Metrics Zendesk Gmail Support

Customer Support Associate

Deodap

Jan 2022 - Mar 2024 (2 years 2 months)

Handled 90+ inbound and outbound customer interactions daily for order status, tracking, and product inquiries. Used Shopify backend tools to process orders and resolved customer issues while maintaining service quality standards.

Customer Support Order Management Shopify Customer Retention Gmail Support Zoho CRM