Open to opportunities

Ravneet Kaur

@ravneetkaur

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Dedicated customer service professional fluent in French and English.

India

Message

What I'm looking for

I seek a dynamic role in a reputable organization that values growth and learning.

I am a committed customer service professional with extensive experience in managing client inquiries and providing exceptional support in both French and English. My journey began with Accenture, where I honed my skills in financial record management and customer query resolution. I effectively resolved accounts receivable issues and participated in cross-functional training, enhancing my understanding of internal processes.

At Capgemini, I took on the role of Senior Associate, where I managed cash application processes across multiple countries, ensuring accuracy and timely handling of payments. My fluency in French allowed me to provide clear support to French-speaking clients, and I played a key role in training new team members. Currently, I am working with Foundever as a Customer Service Professional, where I continue to leverage my language skills and problem-solving abilities to enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Professional

Current

Foundever

Oct 2023 - Present (2 years 8 months)

Handling customer inquiries and complaints, resolving issues efficiently, and ensuring customer satisfaction through professional interactions. Demonstrated fluency in French and provided translation services.

Customer Service French Translation Teamwork Customer Satisfaction Technical Support Communication

Senior Associate

Capgemini

Jul 2023 - Sep 2023 (2 months)

Managed cash application processes and provided French-language client support. Collaborated with teams to resolve issues and trained new members on processes.

Cash Application Cross Functional Collaboration Training Financial Analysis Communication

Accounts Receivable Associate

Accenture

Nov 2021 - May 2023 (1 year 6 months)

Prepared financial records, managed bank account receipts, and resolved customer queries. Participated in month-end reconciliation activities and prepared journal entries.

Records Management Accounts Receivable Account Reconciliation Cross Functional Collaboration ERP Systems Communication

Education

Degrees, certifications, and relevant coursework

Mata Sundri College for Women

Bachelor of Commerce, Commerce

2018 - 2021

Grade: 6.53 CGPA

Completed a Bachelor of Commerce degree with a focus on financial management and accounting principles, achieving a CGPA of 6.53. Developed skills in reconciliation, variance analysis, and client handling through coursework and projects.

Vidya Mandir Public School

Intermediate (10+2), Commerce

2017 - 2018

Grade: 7.72 CGPA

Completed Intermediate (10+2) education with a focus on commerce subjects, achieving a CGPA of 7.72. Developed foundational knowledge in business studies and mathematics.