Open to opportunities

Shivika Arora

@shivikaarora

Message

Fresher customer support professional with strong communication skills.

India

Message

What I'm looking for

I am looking for an entry-level BPO or customer support role where I can apply my communication, problem-solving, and empathy skills, work rotational shifts, and grow through hands-on customer service experience.

I am a customer-focused and enthusiastic fresher seeking opportunities in BPO or customer support roles, bringing strong verbal communication, active listening, and a positive attitude to every interaction.

My background includes a Bachelor of Arts from the School of Open Learning, University of Delhi, and ongoing French language study; I have hands-on experience in customer handling, query resolution, and basic computer skills such as email, MS Word, and internet use.

I am adaptable, manage time well, willing to work rotational shifts, and committed to delivering excellent customer service through empathy and problem-solving.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Self Employed

Customer-focused fresher seeking a BPO or customer support role, with strong verbal communication and problem-resolution skills to deliver excellent customer service in rotational shifts.

Verbal Communication Query Resolution Active Listening MS Word Email Time Management

Education

Degrees, certifications, and relevant coursework

School of Open Learning, University of Delhi

Bachelor of Arts, Arts

Pursuing a Bachelor of Arts through the School of Open Learning at the University of Delhi; coursework includes general arts subjects and ongoing study of French language.