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Yash Bilunia

@yashbilunia

Technical Support Executive at Teleperformance troubleshooting HDD and NAS issues; also built interactive 3D web projects with React and Three.js.

India

Message

At Teleperformance, I supported customers with technical issues involving internal and external storage devices, including HDDs and NAS devices. I guided troubleshooting for connectivity, detection, accessibility, and basic configuration, documented case outcomes, and escalated unresolved issues.

I also built a 3D product showcase as a Web Developer Intern at Unified Mentor, using React and Three.js and improving responsiveness through debugging and component optimization. My projects include an interactive 3D portfolio and a Disney+ clone with authentication and Firebase.

Experience

Work history, roles, and key accomplishments

Web Developer

HostCode Lab Technologies

Developed and maintained responsive web applications using HTML, CSS, JavaScript, and React, diagnosing and fixing front-end bugs and performance issues.

HTML CSS JavaScript React Frontend Development Debugging

Technical Support Executive

Teleperformance

Provided technical support for internal and external storage devices, including HDDs and NAS devices. Diagnosed issues, guided customers through troubleshooting, documented cases, and escalated complex problems.

HDD Troubleshooting NAS Devices Issue Diagnosis Root Cause Analysis L1 support Escalation Management Case Documentation Client Communication SLA Adherence

Recruiter

Flinto

Managed candidate screening, interviews, candidate and hiring-manager queries, onboarding, and documentation via phone and email.

Candidate Screening Interviewing Onboarding Documentation Communication Skills

Web Developer Intern

Unified Mentor

Built a 3D product showcase web application using React and Three.js, improving responsiveness and user interaction through debugging and component optimization.

React ThreeJS Debugging Component Level Optimization

Google Ads Process Executive

Cognizant

Provided L1 help desk support for Google Ads advertisers, resolving account and campaign queries within defined SLAs, documenting cases, and escalating complex issues.

L1 support Google Ads SLA Adherence Case Documentation Escalation Management