BHARGAV RAM PULA
@bhargavrampula
Technical support at Wipro, resolving 30+ daily cases and building full-stack web projects with React and Node.js.
IndiaWhat I'm looking for
At Wipro Limited, I handled 30+ client cases a day within SLA on a GIS/Maps project for an autonomous-vehicle client. I troubleshot application and map issues, then escalated cases to senior engineers with the case history attached.
I documented cases in RAVE and updated knowledge base articles and SOPs after spotting repeat issues. I also mentored new hires through OJT.
On my E-Commerce Platform project, I built and deployed a full-stack store with JWT login, protected routes, product browsing, and a cart that persists across page reloads. I connected the React frontend to an Express and MongoDB backend using Redux and Redux Thunk.
I also built and deployed Hedamo, a responsive product showcase site with reusable components. I use SQL and REST APIs to trace problems, and I’m studying Python and Linux as I work toward moving from handling tickets to fixing their causes.
Experience
Work history, roles, and key accomplishments
Handled 30+ client cases a day within SLA and quality targets on a mapping project for an autonomous-vehicle client. Mentored new hires, troubleshot application and map issues, and escalated with case history attached.
Education
Degrees, certifications, and relevant coursework
Anurag Group of Institutions
Bachelor of Technology, Electrical and Electronics Engineering
2019 - 2023
Pursued a Bachelor of Technology in Electrical and Electronics Engineering, graduating in 2023.
BRN InfoTech
MERN Full Stack Web Development, Web Development
Completed a certification in MERN Full Stack Web Development.
Meta
Programming with JavaScript & React, Programming
Completed a certification in Programming with JavaScript and React.
Crash Course on Python, Python
Completed a certification in Crash Course on Python.
IBM
Introduction to Cloud Computing, Cloud Computing
Completed a certification in Introduction to Cloud Computing.
GE Aerospace
Digital Technology Job Simulation, Digital Technology
Completed a digital technology job simulation.
Availability
Location
IndiaAuthorized to work in
Salary expectations
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