Shruti Sawant
@shrutisawant2
I resolve SaaS platform incidents for enterprise hiring events serving up to 95K+ concurrent participants.
IndiaWhat I'm looking for
At HackerEarth, I diagnose web application, browser, IDE, API, database, and performance issues for enterprise recruiting events, including Google The Big Code with 95K+ participants, while maintaining zero platform disruption under peak traffic.
I've partnered with Engineering, Product, and QA on production investigations, root-cause analysis, and knowledge-base documentation. I also contributed to Kubescape through the Linux Foundation CNCF program, building a Kubernetes port and service-discovery scanner that improved network scanning efficiency by 10×, and led a Top 5 nationally ranked Smart India Hackathon team building an AI accessibility platform.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
HackerEarth
Aug 2025 - Present (1 year 1 month)
Diagnosed and resolved complex technical issues across web applications, browser compatibility, IDE environments, and platform performance on a globally deployed SaaS platform. Managed high-volume support queues, collaborated with engineering teams, and authored knowledge base articles to improve resolution efficiency.
Education
Degrees, certifications, and relevant coursework
Dr. Babasaheb Ambedkar Technological University
Bachelor of Technology, Computer Engineering
Grade: 8.0 CGPA
Pursued a Bachelor of Technology in Computer Engineering, achieving a CGPA of 8.0.
Government Polytechnic Pune
Diploma, Computer Engineering
Grade: 85%
Completed a Diploma in Computer Engineering with 85%.
Availability
Location
IndiaAuthorized to work in
Website
shrutisawant.netlify.appJob categories
Skills
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