Open to opportunities

Yaseen Ismail

@yaseenismail

Adaptable IT support and educator delivering first-line troubleshooting, customer service, and inclusive learning in fast-paced teams.

South Africa

Message

What I'm looking for

I’m looking for a fast-paced, client-focused service desk environment where I can grow in L2 application support, troubleshoot hardware/peripherals, and deliver timely, clear user assistance through strong teamwork and continuous learning.

I combine education, client-focused service, and IT support to solve problems quickly and communicate clearly. As a Service Desk Intern (L2 Application Support), I provide first-line technical support, troubleshoot hardware and peripheral issues, and support application-related requests under L2 guidance.

Previously, I worked as an Educator across various schools, teaching English, Mathematics, and Social Sciences to Grades 5–8. I adapted instruction for diverse learners, including ADHD support, building inclusive classroom environments through differentiated teaching and learner engagement.

I also bring strong business and operations experience from sales and retail roles, where I resolved customer issues, supported day-to-day operations, and contributed to consistent service delivery. With TEFL and ADHD Coaching Certifications, I’m committed to continuous learning and delivering results in fast-paced, client-focused settings.

Experience

Work history, roles, and key accomplishments

Educator (Various Schools)

Various Schools

Jan 2022 - Jan 2025 (3 years)

Taught English, Mathematics, and Social Sciences across Grades 5–8, creating positive inclusive classroom environments. Adapted teaching strategies for diverse learners, including ADHD support, while supporting digital/online instruction.

Classroom Management Inclusive Education ADHD Support Time Management Multitasking Subject Teaching (English Math Social Sciences)

Volunteer: Post-Disaster Support

Dominion Outfitters

Jan 2022 - Jan 2024 (2 years)

Supported post-disaster reconstruction following a 2024 tornado and contributed to fundraising initiatives for a special needs school.

Fundraising Community Outreach Team Collaboration Resource Coordination Communication

Sales Associate

Dominion Outfitters

Jan 2019 - Jan 2021 (2 years)

Delivered strong customer service in fast-paced retail environments and built customer relationships to increase repeat business. Achieved and maintained sales targets for Dominion Outfitters.

Customer Relationship Management Retail Sales Sales Target Achievement Customer Service Problem Solving Communication Fast Paced Stakeholder Management