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PP@puseletsoprudance
IT Technician intern with strong client service and technical skills.
South AfricaI am an IT Technician intern currently working at Dihlabeng Local Municipality, where I provide user support and troubleshoot hardware issues. My experience includes setting up laptops and managing IT help desk operations, which has honed my technical skills and ability to work under pressure.
Previously, I volunteered as an Administration Clerk Assistant at Warden Public School, where I managed incoming calls, handled petty cash, and greeted clients. My role as an Educational Assistant allowed me to collaborate with teachers to support learners and maintain IT hardware, enhancing my organizational and planning skills.
With a diploma in Information Technology and various certifications in customer service and service desk skills, I am eager to leverage my knowledge and experience in a professional environment that fosters growth and success.
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Work history, roles, and key accomplishments
Dihlabeng Local Municipality
Currently working as an IT Technician intern, providing user support and troubleshooting hardware issues. Responsible for laptop setup and managing the IT help desk.
Warden Public School
Sep 2022 - Apr 2023 (7 months)
Volunteered as an Administration Clerk Assistant, handling incoming calls, managing petty cash, and greeting clients and visitors.
Warden Public School
Aug 2021 - Aug 2022 (11 months)
Conducted maintenance of IT hardware, updated software, and provided troubleshooting for computers and network devices.
Warden Public School
Jan 2021 - Apr 2021 (3 months)
Supported lead teacher by identifying student issues and providing administrative assistance including data capturing and record keeping.
Liberty Life Insurance
Jul 2017 - May 2018 (10 months)
Worked as a Financial Advisor, focusing on client acceptance, product knowledge, and financial processes.
Truworths
Jul 2015 - Jul 2017 (2 years)
Ensured high levels of customer service while handling transactions and maintaining an organized store environment.
Degrees, certifications, and relevant coursework
Diploma in Information Technology, Information Technology
2012 - 2014
Completed a Diploma in Information Technology, focusing on various aspects of IT including software development, networking, and systems administration.
Higher Certificate in Information Technology, Information Technology
2012 - 2012
Achieved a Higher Certificate in Information Technology, providing foundational knowledge in IT principles and practices.
Grade 12, General Education
2010 - 2010
Completed Grade 12, acquiring essential skills and knowledge necessary for further education and professional development.
Software and tools used professionally
South AfricaYou can contact Puseletso and 90k+ other talented remote workers on Himalayas.
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