Open to opportunities

ulfah awaldien

@ulfahawaldien

Message

Customer Advisor and technical support professional who delivers accurate service and efficient resolutions.

South Africa

Message

What I'm looking for

I’m looking for a role where I can use my customer service and technical support skills to resolve issues accurately, learn continuously, and grow in a team that values professionalism, clear communication, and accountability.

I’m a customer-focused professional currently working as an Executive Voice Customer Advisor, handling inbound and outbound calls to resolve customer needs with quality service. I accurately process billing transactions, troubleshoot technical issues, and implement account or service changes promptly with attention to detail.

Before my current role, I built strong operational and administrative experience through work as an Administrator / Peer Supervisor and as a Teacher’s Assistant, where I supported data capturing, document filing, roll call/attendance tracking, and organized recordkeeping. I also gained retail customer service strength as a Customer Assistant / Cashier at Woolworths, managing cash transactions, assisting customers on the shop floor, and supporting merchandising and store set-ups.

Experience

Work history, roles, and key accomplishments

Current

Customer Advisor (Voice)

Current

EXL

Mar 2024 - Present (2 years 3 months)

Managed inbound and outbound customer calls, resolving queries and concerns while building positive relationships. Processed billing transactions and provided technical support by troubleshooting issues and implementing account or service changes.

Outbound Calling Billing Technical Troubleshooting Customer Relationship Management Verbal Communication

Customer Assistant / Cashier

Woolworths

Nov 2022 - Mar 2024 (1 year 4 months)

Handled cash transactions accurately and delivered customer-focused service on the shop floor. Supported store set-ups, merchandising, and layout adjustments, and coordinated with other branches to locate products for customers.

Cash Handling Customer Service Retail Merchandising Store Operations

Administrator / Peer Supervisor

Hope Of Africa (NPO)

Apr 2022 - Nov 2022 (7 months)

Managed petty cash transactions with accuracy and accountability while ensuring proper documentation. Oversaw roll call and attendance tracking and maintained organised, accessible records for programme operations.

Petty Cash Management Financial Accuracy Records Filing Administrative Operations

Teacher’s Assistant

Bridgetown High School

Nov 2020 - Jan 2021 (2 months)

Supported teaching operations by completing data capturing and data filing tasks. Helped maintain organised records to support day-to-day school administration.

Data Filing Administrative Support Records Management Attention To Detail

Education

Degrees, certifications, and relevant coursework

College of Cape Town, Crawford Campus

National Diploma in Business Management, Business Management

2020 - 2021

Activities and societies: Subjects included N4: Introductory Accounting, Computer Practice, Entrepreneurship & Business Management, Management Communication; N5: Computer Practice, Sales Management, Entrepreneurship & Business Management, Public Relations; N6: Sales Management, Entrepreneurship & Business Management, Public Relations, Cost & Management Accounting.

Completed a National Diploma in Business Management at College of Cape Town (Crawford Campus) from 2020 to 2021, covering N4–N6 business and management subjects.