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Marvin Hermanstyne

@marvhermanstyne

Operations Support Specialist with 10+ years optimizing workflows, onboarding, and cross-functional process improvements using empathy.

United States

Message

What I'm looking for

I’m looking for a role where I can optimize workflows, support cross-functional teams, and drive practical process improvements—especially around onboarding and scaling operational systems. I value empathy-driven communication and clear stakeholder alignment.

I’m an Operations Support Specialist with 10+ years of experience optimizing workflows, supporting cross-functional teams, and driving process improvement initiatives. I led coordination across operations, technology, and support to streamline onboarding experiences, identify process gaps, and implement continuous improvement solutions that reduced manual touchpoints and improved operational efficiency.

I also bring a strong customer-facing and systems mindset: I provide technical support and troubleshooting while communicating with empathy to guide users through complex processes. I managed key accounts, improved client satisfaction and retention, and I analyzed data for evidence-based recommendations, supported user acceptance testing, and strengthened training and onboarding communications to boost user adoption.

Experience

Work history, roles, and key accomplishments

Current

Operations Support Specialist

Current

Assurant, Inc.

Jul 2017 - Present (8 years 10 months)

Led cross-functional coordination to streamline workflows and improve advisor and client onboarding experiences. Identified process gaps, implemented continuous improvement solutions, and provided empathetic technical troubleshooting to ensure smooth execution of day-to-day operations and escalations.

Process Improvement Workflow Optimization Onboarding & Support Continuous Improvement Operations Management Technical Support Salesforce

Account Manager

Groupon, Inc.

Aug 2015 - Feb 2017 (1 year 6 months)

Managed key client accounts by executing communication strategies to improve client satisfaction and retention. Partnered with sales and product teams to resolve client issues, track performance metrics, and recommend process improvements.

Account Management Cross Functional Collaboration Process Improvement Performance Metrics Client Retention Salesforce Excel

Product Specialist

Groupon, Inc.

Oct 2014 - Aug 2015 (10 months)

Developed and implemented operational processes to optimize product workflows and support user adoption. Analyzed data to recommend improvements and supported product releases with UAT, training documentation, and onboarding communications while delivering customer support.

Workflow Optimization Data Analysis User Adoption User Acceptance Testing Zapier