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Yanelle Nelson

@yanellenelson

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Implementation consultant at Optimized Payments who cut enterprise client onboarding time by 20%.

United States

Message

At Optimized Payments, I lead end-to-end implementations of the Harmonize payment analytics platform for Fortune 500 clients. I coordinate PSP data feeds, validate transaction data, and deliver dashboards and training through go-live and post-launch support.

I use SQL and Snowflake to validate ETL pipelines and reconcile payment data across PSPs. I also design Tableau dashboards that give finance and payments teams visibility into authorization rates, settlement performance, fees, and chargebacks.

At Guesty, I managed CRM and ERP implementations, from requirements gathering through UAT and post-launch support. I standardized onboarding workflows and delivery processes, helping cut implementation timelines by 20%.

Earlier, at Gong, I delivered CRM implementations and configured SQL-based data integrations between ERP and CRM platforms. At Accenture, I analyzed partner performance and developed go-to-market business cases for Microsoft Partner Services.

Experience

Work history, roles, and key accomplishments

Current

Senior Implementation Consultant - Business Analyst

Current

Optimized Payments

Jan 2024 - Present (2 years 10 months)

Lead end-to-end platform implementations for 10+ Fortune 500 enterprise clients on the Harmonize payment analytics platform, gathering business requirements, coordinating PSP data feed setup, and managing the full project lifecycle. Validate 100M+ monthly transactions from multiple PSPs, design Tableau dashboards, and reduce client onboarding time by 20%.

SQL Snowflake Tableau Pipeline Validation Data Reconciliation SFTP APIs PSP Ecosystems Fiserv Adyen Chase Paymentech Worldpay PayPal Harmonize Analytics Platform Jira Agile Waterfall UAT Gap Analysis KPI Reporting

Solutions Delivery Consultant

Guesty

Jan 2022 - Jan 2024 (2 years)

Managed end-to-end CRM and ERP implementations for enterprise clients, leading business requirements gathering, process analysis, data mapping, system configuration, UAT, and post-launch support. Drove a 30% improvement in client retention, a 25% reduction in churn, and cut implementation timelines by 20%.

CRM ERP Business Requirements Gathering Process Analysis Data Mapping UAT Gap Analysis Project Management Stakeholder Management Training Enablement Jira Salesforce Microsoft Dynamics

Customer Solutions Consultant

Gong

Jan 2020 - Jan 2022 (2 years)

Delivered end-to-end CRM implementations for 10+ enterprise clients, achieving a 95% on-time delivery rate and 98% client satisfaction score. Designed SQL-based data integration solutions, improved operational efficiency by 15%, and reduced system downtime by 30%.

SQL CRM ERP Data Integration Data Pipeline Testing Root Cause Analysis Stakeholder Management Project Delivery Upselling Business Intelligence

Business Development Specialist - Microsoft Partner Services

Accenture

Jan 2018 - Jan 2020 (2 years)

Drove partner growth analysis and go-to-market strategy development, leveraging data-driven business cases and KPI modeling to identify commercial opportunities. Conducted partner performance analysis and enablement training, contributing to a 30% increase in Microsoft partner revenue.

Business Analysis KPI Models Go To Market Strategy Partnership Management Enablement Executive Presentation Competitive Analysis Data Driven Decision Making