Open to opportunities

Jason Gardner

@jasongardner

Message

I turn messy operational data into clear actions, accurate reporting, and resolved defects.

United States

Message

At Cross Insurance, I identify enterprise data defects, map data flows across AMS360, Epic, Salesforce FSC, BigQuery, Data Cloud, and Tableau, and support correction of approximately 150,000 inaccurate or incomplete accounts. I documented four verified pipeline defects and built evidence for technical remediation.

I've also built KPI dashboards at GoNetspeed, authored 100+ SQL scripts at Wayfair, and led invoicing for a $50M–$60M account at Bison Transportation. My work spans data quality, reporting, revenue operations, logistics, and customer success.

Experience

Work history, roles, and key accomplishments

Current

Data Quality Specialist - Enterprise Applications

Current

Cross Insurance

Apr 2026 - Present (5 months)

Identified and verified four data defects, including a CRM display gap, a ZIP+4 validation misconfiguration, and more than 600 missing branch records. Mapped data flow across AMS360, Epic, Salesforce FSC, BigQuery, Data Cloud, and Tableau to separate source-data problems from transformation, join, and reporting failures.

Data Quality Data Mapping AMS360 Epic Salesforce FSC BigQuery Data Cloud Tableau Jira Defect Tracking

Revenue Analyst - Accounts Receivable

Cross Insurance

Jun 2025 - Apr 2026 (10 months)

Reconciled receivables transactions ranging from $300 to $300,000 across Agency Bill and Direct Bill activity. Investigated carrier and revenue discrepancies with internal stakeholders to resolve exceptions, improve accuracy, and prevent revenue leakage.

Accounts Receivable Reconciliations Agency Bill Direct Bill Revenue Analysis Stakeholder Management

Team Lead - U.S. Invoicing

Bison Transportation

Sep 2023 - Jun 2025 (1 year 9 months)

Led a seven-member invoicing team supporting the company's largest U.S. client and approximately $50M-$60M in annual revenue. Resolved complex invoicing and EDI transmission exceptions with Customer Service and operational teams to limit billing disputes and client escalations.

Team Leadership Invoicing EDI Billing Operations Customer Service Escalation Management

Commercial Business Analyst

GoNetspeed

Oct 2022 - Mar 2023 (5 months)

Built consolidated commercial KPI reports and dashboards for senior leadership and the CEO using sales and project data from multiple sources. Cleaned, structured, and validated more than 8,000 third-party lead records to improve Salesforce data quality and revenue targeting.

KPI Reporting Dashboarding Data Cleaning Salesforce Data Validation Lead Management

Customer Success Manager

Botco.ai

Jan 2021 - Dec 2022 (1 year 11 months)

Gathered integration requirements with customers and internal teams to support onboarding and ongoing account needs. Audited chatbot conversation flows and customer journey data, identified gaps affecting lead conversion, and redesigned workflows to address them.

Customer Success Integration Requirements Chatbot Auditing Customer Journey Mapping Workflow Redesign

Customer Success Associate

athenahealth

Jan 2021 - Dec 2022 (1 year 11 months)

Managed reporting and performance reviews for 60 healthcare accounts representing $150K in annual recurring revenue, including monthly revenue and MIPS reporting. Identified termination risks and coordinated internal review and follow-up.

Customer Success Healthcare Accounts Reporting MIPS Revenue Reporting Risk Identification

Business Support Analyst

Wayfair

Sep 2016 - Apr 2021 (4 years 7 months)

Reengineered a shipping-data workflow, reducing processing time by 80% and consolidating work previously handled by two to three full-time employees into one role without reducing service. Authored and maintained more than 100 SQL scripts supporting workforce management, operational reporting, and forecasting.

SQL Workflow Reengineering Process Improvement Workforce Management Operational Reporting Forecasting