yanan liu
@yananliu
IT support professional with experience in troubleshooting and user support.
What I'm looking for
I am an IT support professional with a strong background in troubleshooting, system setup, and user support. My experience includes working as an IT Support & Coding Instructor Assistant at Brain Station, where I assisted students with technical issues and facilitated classroom learning. I take pride in my ability to provide clear guidance and support, ensuring that students can effectively navigate their technical challenges.
In addition to my instructional role, I have gained valuable experience as a Front End Developer Co-op at Clir Renewable, where I contributed to the development of new features for web applications. My work involved writing clean, maintainable code and conducting thorough testing to ensure high-quality deliverables. I also interned at Amazon, where I designed and implemented a Metric Collection Service, showcasing my ability to work with complex systems and contribute to impactful projects.
With a Master's degree in Computer Science and certifications in CompTIA Security+ and Network+, I am committed to continuous learning and professional growth. I am eager to leverage my skills and experiences in a dynamic IT environment where I can contribute to innovative solutions and support user needs effectively.
Experience
Work history, roles, and key accomplishments
IT Support & Coding Instructor Assistant
Brain Station
Jan 2024 - Apr 2024 (3 months)
Troubleshot students' technical issues, set up development environments, assisted with debugging, and provided guidance on IT-related topics. Facilitated classroom Q&A, graded assignments, and provided feedback to support student learning and progress.
Front End Developer Co-op
Clir Renewable
May 2022 - Dec 2022 (7 months)
Developed new features, such as dashboards, turbine performance charts, and graphs, by writing clean, reusable, and maintainable code. Conducted thorough testing and debugging by using Jest and Cypress to ensure web applications were free of bugs and errors before deployment.
Software Developer Intern
Amazon
Jul 2021 - Oct 2021 (3 months)
Designed and implemented a Metric Collection Service for Amazon Tax Service Testing Framework. Devised and deployed the infrastructure in TypeScript through AWS CDK, set up the CI/CD pipeline, and deployed the application to production.
Database Developer Co-op
Statistical Canada
Jan 2021 - Jul 2021 (6 months)
Designed and implemented the Longitudinal Business Database (LBD), a comprehensive database that contains longitudinal data about all the businesses operating in Canada.
Education
Degrees, certifications, and relevant coursework
British Columbia Institute of Technology
Certification, Technology Support Professional
2024 - 2025
University of Hertfordshire
Master's, Computer Science
2021 - 2023
Columbia University
Master's, Instructional Technology and Media
2009 - 2011
Tianjin Foreign Studies University
Bachelor's, Information Systems
2003 - 2007
Availability
Location
Authorized to work in
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