yanan liuYL
Open to opportunities

yanan liu

@yananliu

IT support professional with experience in troubleshooting and user support.

Canada

What I'm looking for

I am looking for a collaborative environment that values innovation and offers opportunities for growth.

I am an IT support professional with a strong background in troubleshooting, system setup, and user support. My experience includes working as an IT Support & Coding Instructor Assistant at Brain Station, where I assisted students with technical issues and facilitated classroom learning. I take pride in my ability to provide clear guidance and support, ensuring that students can effectively navigate their technical challenges.

In addition to my instructional role, I have gained valuable experience as a Front End Developer Co-op at Clir Renewable, where I contributed to the development of new features for web applications. My work involved writing clean, maintainable code and conducting thorough testing to ensure high-quality deliverables. I also interned at Amazon, where I designed and implemented a Metric Collection Service, showcasing my ability to work with complex systems and contribute to impactful projects.

With a Master's degree in Computer Science and certifications in CompTIA Security+ and Network+, I am committed to continuous learning and professional growth. I am eager to leverage my skills and experiences in a dynamic IT environment where I can contribute to innovative solutions and support user needs effectively.

Experience

Work history, roles, and key accomplishments

BS

IT Support & Coding Instructor Assistant

Brain Station

Jan 2024 - Apr 2024 (3 months)

Troubleshot students' technical issues, set up development environments, assisted with debugging, and provided guidance on IT-related topics. Facilitated classroom Q&A, graded assignments, and provided feedback to support student learning and progress.

CR

Front End Developer Co-op

Clir Renewable

May 2022 - Dec 2022 (7 months)

Developed new features, such as dashboards, turbine performance charts, and graphs, by writing clean, reusable, and maintainable code. Conducted thorough testing and debugging by using Jest and Cypress to ensure web applications were free of bugs and errors before deployment.

AM

Software Developer Intern

Amazon

Jul 2021 - Oct 2021 (3 months)

Designed and implemented a Metric Collection Service for Amazon Tax Service Testing Framework. Devised and deployed the infrastructure in TypeScript through AWS CDK, set up the CI/CD pipeline, and deployed the application to production.

SC

Database Developer Co-op

Statistical Canada

Jan 2021 - Jul 2021 (6 months)

Designed and implemented the Longitudinal Business Database (LBD), a comprehensive database that contains longitudinal data about all the businesses operating in Canada.

Education

Degrees, certifications, and relevant coursework

British Columbia Institute of Technology logoBT

British Columbia Institute of Technology

Certification, Technology Support Professional

2024 - 2025

University of Hertfordshire logoUH

University of Hertfordshire

Master's, Computer Science

2021 - 2023

Columbia University logoCU

Columbia University

Master's, Instructional Technology and Media

2009 - 2011

Tianjin Foreign Studies University logoTU

Tianjin Foreign Studies University

Bachelor's, Information Systems

2003 - 2007

Tech stack

Software and tools used professionally

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yanan liu - IT Support & Coding Instructor Assistant - Brain Station | Himalayas