At American Express, I managed customer interactions across multiple communication channels as a Sales Executive Intern, while maintaining a high standard of customer experience.
I prepared reports and documented customer interactions to support business operations and process improvements.
My business analysis work includes requirement analysis, business process understanding, stakeholder communication, and reporting. I use SQL, R Programming, Microsoft Excel, and Salesforce CRM.
I hold a Bachelor of Business Administration from Kumaun University and am pursuing a Post Graduate Diploma in Data Science at Symbiosis Centre for Distance Learning.
