Open to opportunities

Akshay Kulshreshtha

@akshaykulshreshtha

Message

Aspiring business development associate with strong customer service skills.

India

Message

What I'm looking for

I seek a dynamic role that fosters growth, teamwork, and innovative problem-solving.

I am currently pursuing my MBA while working as a Sales Executive Intern at AbsolutInfoSystem Pvt Ltd, where I assist the client support team and manage internal portal data. My experience includes working with Microsoft and Adobe products, which has enhanced my understanding of technology in sales.

Previously, I served as a Business Development Associate at BYJU'S, where I focused on maximizing sales opportunities and ensuring customer satisfaction. My role involved resolving customer disputes and maintaining a positive sales environment, which significantly improved customer retention rates.

With a background in hospitality management, I have developed strong interpersonal skills and a keen eye for detail. I am passionate about learning and growing in the corporate sector, aiming to contribute to organizational goals while shaping my career as a successful manager.

Experience

Work history, roles, and key accomplishments

Current

Internship Sales Executive

Current

Absolutinfosystem Pvt Ltd

Nov 2022 - Present (2 years 7 months)

Supported the client support team and was responsible for updating internal portal data to assist the team. Contributed to the sales efforts of Microsoft and Adobe products, including Microsoft 365, Microsoft Power BI, and Adobe AutoCad.

Microsoft Power BI Adobe Sales Support Data Management

Business Development Associate

Byju's

Mar 2022 - Nov 2022 (8 months)

Ensured a positive and hassle-free customer experience, identifying and maximizing sales opportunities to increase customer retention rates. Successfully settled customer disputes professionally and maintained up-to-date knowledge of all retail promotions.

Customer Experience Sales Customer Retention Dispute Resolution Customer Service

Senior Sales Executive

Catalyze Capital Management Pvt.Ltd.

Jul 2021 - Feb 2022 (7 months)

Ensured a positive and hassle-free customer experience, identifying and maximizing sales opportunities to increase customer retention rates. Settled customer disputes professionally and established sales goals by forecasting annual sales quotas.

Sales Customer Experience Sales Forecasting Customer Retention Dispute Resolution Customer Service

Guest Service Associate

Jaypee Hotels & Resorts

Jan 2018 - Apr 2020 (2 years 3 months)

Processed guest arrivals and departures, including all necessary payments, and oversaw guest registration and reservations with a focus on quality and courtesy. Demonstrated solid experience in accounting functions such as account payable/receivable and auditing, while efficiently communicating with all hotel departments.

Reserving Accounting Accounts Payable Accounts Receivable Auditing Customer Service

Education

Degrees, certifications, and relevant coursework

Indira Gandhi National Open University

Master of Business Administration, Business Administration

Currently pursuing a Master of Business Administration, focusing on advanced business concepts and management strategies. This program is designed to enhance leadership and decision-making skills for corporate roles.

Heritage Institute of Hotel & Tourism

Bachelor of Hotel Management & Catering Technology, Hotel Management & Catering Technology

Completed a Bachelor's degree in Hotel Management and Catering Technology, gaining expertise in hospitality operations and culinary arts. The curriculum covered various aspects of hotel administration and guest services.

Radha Ballabh Inter College

XII, General Studies

Completed XII (Intermediate) education under the UP Board curriculum, focusing on core academic subjects. This foundational education prepared for higher studies.