Open to opportunities

Yamelaksera Meliket

@yamelakserameliket

Message

Detail-oriented professional with exceptional customer service skills.

Canada

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated and detail-oriented professional currently pursuing an Advanced Diploma in Business General at Georgian College. My education has equipped me with essential skills in customer service, conflict resolution, and finance, which I have effectively applied in various roles. I thrive in fast-paced environments and am committed to delivering exceptional service.

With experience as a Cashier/Server at Panda Boba Tea café, I honed my ability to balance financial transactions while providing outstanding customer service. My previous role at Taye Hotel further developed my interpersonal skills, as I welcomed guests and managed reservations efficiently. I am passionate about creating positive experiences for customers and am eager to bring my skills to a new opportunity.

Experience

Work history, roles, and key accomplishments

Cashier/Server

Panda Boba Tea café

Jan 2022 - Jan 2023 (1 year)

Balanced cash register at the end of each shift, ensuring accuracy in financial transactions. Provided excellent customer service by taking orders, serving food and beverages, and addressing customer inquiries. Worked effectively as part of a team, demonstrating strong communication and multitasking skills.

Customer Service Teamwork Communication Multitasking Time Management Microsoft Office

Customer Service Representative

Telecommunication

Jan 2021 - Sep 2021 (8 months)

Provide outstanding customer service through phone, email and chat support. Process service orders, account updates and billing adjustments accurately and efficiently. Managed accounts receivable and payable, ensuring timely invoices and payment processing.

Customer Service Billing Account Management Communication Problem Solving Time Management Microsoft Office

Front Desk

Taye Hotel

Jan 2018 - Jan 2019 (11 months)

Welcome guests in a warm and friendly manner, ensuring a positive first impression. Perform check-in and check-out procedures efficiently, managing reservations and room. Answered and directed phone calls, emails and in-person inquiries from guests and potential clients.

Customer Service Communication Multitasking Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

Georgian College

Advanced Diploma, Business

2023 - 2026

Studied Business General (BUSG) with relevant courses including Customer Service, Conflict Resolution, Finance and Management Accounting, and Introduction to Marketing.