Open to opportunities

JH Tang

@jhtang

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Results-focused professional with 3+ years in customer relations.

United Kingdom

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What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a results-focused professional with over three years of experience in customer relations, recognized for my ability to improve customer satisfaction and foster loyalty through outstanding service and effective communication. My proficiency in utilizing documenting software, particularly Excel, has enabled me to monitor customer interactions effectively. I pride myself on being a collaborative team member with strong problem-solving abilities, delivering customized solutions that align with organizational objectives.

My commitment to exceptional customer service is evident from my key achievements, including managing a significant website system outage, where I created an FAQ to resolve common issues and established an escalation protocol for urgent cases. This proactive approach not only restored customer trust but also improved overall satisfaction, as reflected in my average customer survey feedback rating of 4.6 out of 5. I have streamlined travel booking processes, reducing planning time by 20% while enhancing the customer experience through tailored itineraries.

Experience

Work history, roles, and key accomplishments

Member Board of Directors

Millfields Trust & Millfields Inspired

Mar 2023 - Mar 2024 (1 year)

Led community outreach efforts to raise awareness of the organization's mission, overseeing projects like the foodbank against food insecurity. Managed general inquiries and directed responsibilities to relevant departments while collecting feedback through surveys.

Community Outreach Team Leadership Communication

Church Layperson Helper

St Paul's Church

Jan 2023 - Jan 2024 (1 year)

Fostered community building and effective communication among church members, ensuring inclusivity and support. Took on multiple roles to assist with safeguarding and donation management.

Communication Community Building

Church Soup Kitchen Caterer

All Nations Church Ministry

Jan 2022 - Jan 2023 (1 year)

Managed crises and provided support in a soup kitchen setting, ensuring safety and resource allocation for vulnerable individuals. Coordinated food and clothing resources to meet community needs.

Crisis Management Resource Allocation Community Empathy

Retail Assistant

Belle Fleur London

Sep 2020 - May 2022 (1 year 8 months)

Provided exceptional customer service by processing payments, managing customer inquiries, and promoting sales. Utilized software like Excel and Google Documents for data management and ensured customer loyalty through effective communication.

Customer Service Payment Processing Sales Data Management Communication

Travel Sales Agent

Champagne World Travel

May 2019 - Apr 2020 (11 months)

Assisted customers with reservations and navigated the booking process while marketing holiday packages. Managed payments and prepared invoices, ensuring accurate data entry and troubleshooting issues as needed.

Sales Marketing Invoicing Troubleshooting

Education

Degrees, certifications, and relevant coursework

University of Plymouth

LLB, Law

2022 - 2025

Currently pursuing an LLB Law degree, focusing on reviewing and investigating current legislation related to safety and compliance, contracts, and customer-company rights and liabilities.