Yahya Shaik
@yahyashaik
I resolve customer technical issues across help desk, CRM, and support channels.
IndiaWhat I'm looking for
I've supported customers at Lince Soft Solutions, Tech Mahindra, Value Labs, and Accenture, resolving inquiries across calls, email, chat, and CRM systems.
I troubleshoot Active Directory, password resets, VPN, and Citrix issues, document cases, research knowledge resources, and escalate issues when needed.
Experience
Work history, roles, and key accomplishments
Associate Technical Support
Lince Soft Solutions
Sep 2020 - Present (6 years 1 month)
Provided technical support by answering calls, emails, and chats, resolving customer complaints, and updating CRM records. Escalated issues to supervisors and followed up with customers to ensure timely resolution.
Provided help desk support, resolving technical issues and assisting users with IT-related queries.
Technical Support Associate
Value Labs
Jun 2018 - Mar 2019 (9 months)
Provided technical support to customers, resolving issues and ensuring customer satisfaction.
Handled customer inquiries and complaints, providing effective solutions and maintaining high service standards.
Education
Degrees, certifications, and relevant coursework
Lamar University
Master of Science, Engineering Management
2014 - 2016
Pursued a Master of Science in Engineering Management at Lamar University from 2014 to 2016.
Indra Reddy Memorial Engineering College
Bachelor of Technology, Mechanical Engineering
2010 - 2014
Completed a Bachelor of Technology in Mechanical Engineering from Indra Reddy Memorial Engineering College from 2010 to 2014.
Chaitanya Junior College
Intermediate, Intermediate
2008 - 2010
Completed Intermediate education at Chaitanya Junior College from 2008 to 2010.
St. Alphonso's High School
SSC, Secondary Education
2008 - 2008
Completed SSC at St. Alphonso's High School in 2008.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Skills
Interested in hiring Yahya?
You can contact Yahya and 90k+ other talented remote workers on Himalayas.
Message YahyaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
